I have always had great service from Tire Kingdom. The two office mana... read more I have always had great service from Tire Kingdom. The two office managers are very helpful and accommodating, and I've been taking my car there for years. I find that most people have problems with communicating their needs, and this may be the reason for the negative reviews. I am happy with the service and will return there again.
Beware of this place, they like to take advantage of elderly women and... read more Beware of this place, they like to take advantage of elderly women and those who don't know any better. If you are unaware of what you are getting they will upsell you crap you don't need. Came in for a slow start symptom, just needed a new battery. Came out with coolant flush, brake flush, wheel alignment, engine diagnostics, fuel tune up, and you guessed it a new battery. Called the manager he was trying to justify an invoice for an engine diagnostic and coolant flush. He said it was throwing a "thermostat" code. Thermostats can not throw codes because they are mechanical and have no communication to the engine computer. But they can be suspected from a engine temp sensor showing it stuck closed causing overheating or stuck open causing the engine to become slow to heat up during start to operating temp for the engine to go into closed loop operation. It would show an engine DTC p0128 "thermostat" code. Another DTC code would be P2185 that deals with the temp sensor circuit in general that can be caused by a weak battery creating a weak sensor voltage "bad sensor" code. A weak battery can throw both p0128 and p2185 codes. So which is it? On the invoice there is no charge for any parts such as a thermostat or a bad temp sensor, only the flush that wasn't needed. Engine diagnostic on invoice did not show any DTC listed, just that it was performed. A bad battery could cause both of these codes because sensors require voltage to operate correctly. So with those symptoms described and the lack of parts they replaced shows me they tried to diagnose the vehicle with a bad battery. Either they did this on purpose to charge additional services to people who would not know any better or they need to be retrained for improper troubleshooting. Also the traction control automatically lights when there is a CEL. Service flushes do not fix broken components or CELs they only prevent them. It's amazing how the engine codes just clear themselves up with no parts replaced except the battery right? If the coolant was old and dirty did they do a coolant test with a test strip? I doubt it, the pH level of the coolant still would not throw those codes. The only culprit is a Thermostat that was not replaced, a bad temp sensor that was not replaced, or a bad battery that they replaced. If it was a "thermostat" code why is the part not on the invoice? If you found it in your heart to not charge her for the thermostat please give me the brand and part # so I can verify the job. So they are just making up excuses for flush services. What next? You have a tire pressure sensor code so we replaced all the tires but we did not replace the tire pressure sensor. Lol? Also a dead battery needs to be justified with a battery load test print out, it was not provided with the invoice. How do they know the battery was bad? Did they try to recharge it? I doubt it. I wonder if you guys even tested the alternator to see if that's why the battery had a low charge, I doubt it. Honda maintenance guide does not show any recommended fuel services but they did a fuel tune up on a 2015 vehicle anyways. What does it have to do with a slow start? Unless it was due to a weak battery that makes the fuel pump weak? In which case has nothing to do with a fuel tune up. Brake flush, Wheel alignment...really? I'm surprised you guys didn't try to sell her a cabin air filter. Long story short this place will rip you off. The only service performed that was justified was a battery R&R, and you are lying through your teeth to justify an engine diagnosis and coolant flush and the other services. What they thought was a $200 battery service turned into almost $800 of shady bullshit. I am a mechanic with over 10 years experience in gas/diesel and these people give mechanics a bad name. I am writing this for a friend because their English is not well, that's probably why they were targeted to get screwed. I can guarantee you they wouldn't try to pull this shit on me. To the owner, I hope you contact me to make things right.
They have been working on my BMW for years and always honest and best ... read more They have been working on my BMW for years and always honest and best price. I'm Always happy. I Always recommend them.
