The culture and the atmosphere where what stood out to me most when Do... read more The culture and the atmosphere where what stood out to me most when Dominic the Manager told me their mission statement was to treat everyone the way they would want to be treated. I knew I was put in the right place. The work was flawless 1/4 of what Dealership wanted and I was in and out in less than a weeks time. The biggest difference about this shop is integrity honesty and they follow the mission. It's very rare to find businesses run like this one any more. Thank you again Dominic and Carsmetics team. You guys are the best.
I had a very similar experience as Ed listed above. During the estima... read more I had a very similar experience as Ed listed above. During the estimate process, everything was discussed and would be taken car of. When I picked up the car, there were still some obvious spots that we not touched and others that didn't look good. They took it to the back and brought it up front 15 minutes later. It looked a little better, but still not what was discussed or expected. Upon being questioned about these items, the staff as well as the owner were overly defensive, condescending, and rude. Over promised and under delivered, very unprofessional atmosphere. Would never go back for any reason.
Amazing, High Quality Service!!! My wife got a Mini Cooper for Christm... read more Amazing, High Quality Service!!! My wife got a Mini Cooper for Christmas. 3 weeks later she bumped into a wall and damaged the front end. She was devasted and upset. We had heard that the best place in Lake Wales for high quality service was Bryans. Absolutely right. Kenny gave us the estimate within 15 minutes and let us know the repairs could be completed within a few days. They gave her a ride home. We were very pleased when he called the next day said the car was ready. The repairs were perfect and back to brand new. They cleaned the entire car when finished. It cost less than expected. The shop and office are impressive and professional. We can't praise them enough.
