REV IEW for July 14, 2017 I want to give special thanks to Leo Ginnia... read more REV IEW for July 14, 2017 I want to give special thanks to Leo Ginniai, Bobby Scott and the crew at Continental Auto Truck on State Road 206 West, in Saint Augustine Florida. I was heading to Fort Lauderdale with my grandchildren, when my SUV overheated. I was able to coax to the exit that put me right across the street (in front), of this business. I immediately got on the phone with my insurance company for a tow and my daughter got on the phone with a car rental company. (While we are doing this the crew from the local Fire department stopped with their fire extinguisher and checked our car and assured us that it was not on fire, it had overheated and was leaking antifreeze) The insurance company told me that this place was coming up as a repair shop and for me to ask the company if they would be able to assist. Leo told me they generally work on commercial automobiles and they were swamped with work orders, but he would help me call a tow once he helped a client outside. While he was outside Bobby called a tow company to assist us, (they would be there within the hour).The rental company said they would be there within in the hour. Leo came back inside and said he would have one of my guys take a quick look at it and see if we can find the root cause of the issue. Within the hour, we were repaired, cashed out and ready to continue to our destination. (Blown nipple block off the rear intake) Bobby called and cancelled the tow, Leo got on the phone with my husband to assure him that he was confident that the repair would get us to our destination safely and the rental would not be needed. My observation: Within that hour that we were inside the business, I observed the shop under Leo’s direction running like a well- oiled machine, with precision. I saw teamwork where Bobby knew exactly what needed to be done on his part to assist Leo and vice versa. (The same goes for the other workers). I saw organization skills at its finest, multitasking by knowledgeable skilled workers. Teamwork that makes the dream work, especially when it is accompanied by the respect that these teammates showed when they talked to each other. I have no idea what goes on during the normal day to day routine. I can only comment on what I experienced in this one hour. I felt impelled to share my experience. Mrs. J- (aka Maine’s Ma).
They have been working on my BMW for years and always honest and best ... read more They have been working on my BMW for years and always honest and best price. I'm Always happy. I Always recommend them.
I have no idea why some people are commenting negative about these peo... read more I have no idea why some people are commenting negative about these people. My experience was nothing but excellent. I took my Mercedes to Kris to fix an electrical draw that nobody was able to figure out in the past. Im from South Carolina, but we have a condo in St. Augustine, and a friend of mine told me about Jerrys. I was hesitant at first, because if a big dealership cannot troubleshoot my problem how can these local folks be more experienced? Well, let me tell you all, I was taken back by these people`s honesty. Kris told me something I have never heard before: "well, we can certainly try to see what is going on with this bad boy, it may take a few days, but we will do our best to test and check every possible issue we came across. And even if it will take us days to figure out what is wrong here, we will charge just a reasonable amount for diagnostics. And, if we cannot fix it, there would be no charge. We live and learn, right??" I knew, I was at the right place. Kris faithfully called me a few times and kept me posted what was going on with my car. I was treated with respect, honesty and fair prices. It took them a few days to figure out what was wrong with my car, but indeed they fixed it. Nobody can call these guys dishonest or unfair, when he worked numerous hours to diagnose the electrical draw from my command system but he only charged me 2 hours flat! When I asked him why only 2 hours he said: sir, I cannot charge you more, it would not be fair. I was in shock. The dealer up north charged my thousands after thousands of dollars for basically nothing, they were not able to figure out what was wrong with my car. No wonder why my friend recommended Jerrys and Jerrys only. Im a customer for life for sure. Peter S.
