I was told that my nail in my tire was repaired. As I got back to my ... read more I was told that my nail in my tire was repaired. As I got back to my home state in Mississippi, it was low again. Local mechanic said it was in the sidewall and not fixable. COULD be coincidence and happened next day, but it was same tire and same pressure reading. Individual gentleman who welcomed me was wonderful, however. FYI.
In November 2022, I received an Oil Change and Tire Rotation for $68.5... read more In November 2022, I received an Oil Change and Tire Rotation for $68.50. I had a coupon for $20 off. On 5/19/23, the same services were rendered with a $20 coupon. The cost was $120.96. I was told the increase was the cost of oil had increased. Actually, the price for oil was unchanged. The price of the oil filter went from $4,99 to $16.99. The cost for category 1 increased $67.18. Any reasonable person would consider this outrageous. I understand the need for cost increase but this approaches price gouging in my opinion. I travel 6 miles to your facility because you are Veteran owned when there are numerous facilities closer for me. Unfortunately, you have lost a customer. I might also state your customer service has degraded from my initial visit over a year ago.
WOMEN BEWARE!!!! I have personally taken our other three vehicles t... read more WOMEN BEWARE!!!! I have personally taken our other three vehicles to this store to have tires installed that I purchased online without issue. HOWEVER, this is the first time I have sent one of my kids up there to have it done without prior coordination through myself. My 24 year old daughter was told $360 + tax to have tires installed, an oil change and three wipers installed. Having been a vehicle mechanic myself for 30 years, a UH-60 Blackhawk mechanic in the Army for 21 years, holding an FAA Airframe and Powerplant license to work on anything that flies commercially, I think I might know a thing or two about tires. However, as a 100% Disabled Veteran due to my service in Iraq, I cannot always take my college kids to the tire store. The people at this store told my daughter her alignment was out. I had the alignment done about a year ago and there was absolutely ZERO indication of an out-of-alignment condition with over 20k miles put on the vehicle since the last alignment. The people at this store also chose to preemptively quote her a replacement cost for all four TPMS sensors. These sensors are NOT required to be replaced with each tire replacement. Sure, one or two MIGHT be broken by an irresponsible shop, but they ARE NOT so fragile as to require a quote for replacement before the vehicle is ever pulled into the bay. This is a 2012 Ford Escape. These newer vehicles have highly durable TPMS sensors. While talking to the person at this store on the phone, I told him that I knew for a fact the alignment was good. He immediately went to the TPMS replacement. Didn't even indicate that the alignment was or was not needed, and it IS NOT needed since the vehicle doesn't pull AT ALL. Just went right to the TPMS. My daughter told me the manager walked away from this employee the second I got on the phone with him and would NOT come back to the phone. PLEASE get informed. PLEASE do not use this store for your needs unless you're a guy who knows something about cars because these people here will out right rip you off.
