Last week, I went in to ascertain the need to have a front left halo l... read more Last week, I went in to ascertain the need to have a front left halo light for a lamp replaced and based on what I was advised three times, The Body Werks did not confirm the workmanship of their work as well as the condition of the parts that were installed for the front left light assembly. I have thoroughly re-reviewed their cost estimate as well. The Body Werks failed to detail, both in photographic proof and based on their estimate, the condition of the left light assembly as well as provide photographic proof of the installation of the bottom portion of the front bumper. Additionally, I did not sign and release the condition of their work as The Body Werks gave me their estimate and indicated that the work was paid for and nothing more. Their estimate and the completion of your work was never signed by me nor was it certified by me that it was completed. The work was paid for and I went on my way without any guarantees from The Body Werks that the light assembly was in good condition based on their warranties as well as the re-assembly of the front right bumper. Due to this indisputable fact, as well as the indisputable fact that has now been verified by the same mechanic who has stated three times that the front bumper was indeed tied on and that the front light assembly is not what was stated on this receipt, The Body Werks is liable for the workmanship and the condition of the light assembly because frankly your company never verified the workmanship of the bumper as well as the condition of the light assembly as clearly stated on your estimate. Finally, I am not willing to allow The Body Werks to fix their mistakes for reasons that are obvious since it took two years after the fact to learn that they improperly installed the bottom section of the front bumper and clearly did not inspect or take any photographs of the light assembly that they installed to show what the condition of the back of the assembly. In no way, shape or form would I ever allow The Body Werkz to touch my car and fix your mistakes. The mechanic that inspected both the front bumper and saw what he saw as well as advised me on the condition of the back part of the light assembly and the assembly of the bumper was due to your work. That is not on them and it is definitely not on me. I am not looking for any financial return as what was insinuated either. Their work was poor and that is not coming from me - it is coming from the mechanic who has clearly reiterated what he saw and I can assure you that the mechanic is telling me the truth. Finally - I just spoke with Dan Fields of Fields BMW. I was advised by The Body Works and their owner that they did all of Fields BMW body work of Daytona Beach when I came in two years ago. That was a blatant misrepresentation on their part and they can be sure that they will be held into account for it.
Brought Chevy Astro van in on April 6th after having another shop inst... read more Brought Chevy Astro van in on April 6th after having another shop install an electric fuel pump. Upon leaving the other shop the vehicle stalled a number of times creating a very dangerous traffic situation. The van did need a fuel pump but after the other shop completed the work the problems really started only after leaving and going a few blocks. I had managed to pull over and call them (at 4:45pm) and was told they could do nothing but told me of Walt's. Being only a few blocks from the shop I managed to get the van there where I was told they would check it out the next day. They contacted me prior to closing at 12:00pm and said it was more serious than first thought. After a series of tests etc. it was deter- mined I had not only a computer problem but injector and alternator issues. Long story short, they fixed everything and got the vehicle back better than new and even made an "adjustment" on my bill to offset the time it took to get it right. Thanks to Steve who didn't give up and saw it through to completion! Gratfully, Dave & Laura Ocala, FL
The people who work the desk don’t seem too concerned about my repair.... read more The people who work the desk don’t seem too concerned about my repair. In fact not impressed with their “can’t do” attitude as they laughed about their in-ability to acquire parts for my damaged auto, and they don’t seem too concerned. If I was a NASCAR dignitary, politician, or associate of a Florida college my auto would have been repaired very quickly.
