Do not waste your time and get scammed by this company. A year ago my ... read more Do not waste your time and get scammed by this company. A year ago my A/c unit was repaired at this shop. After it stopped working again I called and was told to bring it in so they could take a look at it. They called and let me know what the issue and cost of repair would be . I stated that I did not have another $550 dollars until I got paid to get the repair done until next week. I went to pick up my vehicle and was told that I am being charged $109 dollars for a "diagnostic fee" that with out paying I would not be able to get my car back. At no point with my initial conversation, drop off or being told the diagnostic was I told that there would be a fee. When questioned about this they stated its a new policy that doesn't have to be disclosed. That is unbelievable to me , to my understanding no work or cost can be charged without being approved through the client and at no point was that discussed or even suggested. Do not trust this business.
1st, company communication is horible, no answer during working hours,... read more 1st, company communication is horible, no answer during working hours, mail box is full, no call backs etc. Because of lack of communication my car was in their shop for over 3 weeks. Sam the owner complained because I was calling to get a status on the repair every few days. He resented that and told me I was being a pain and if I did not stop calling he would roll my car out of his shop (with the engine taken apart). Frustrated, I held back knowing he could and I believe would hold my car hostage. I picked up the car on 4/27 at 3 pm. Immediately I noticed, the dash lights didn't work, the radio and map moniter did not work and the rear video camera did not work, to name a few. I went back and talked to the manager, Loui, he told me to bring it back in the morning, and they would fix it. When I brought it back, Sam the owner denied his repairs had anything to do with the problem and refused to do any repairs or even look at the problem. He claimed the problem pre-existed. I gave him a letter listing the issues. He smiled and ripped it up while stairing me down. This repair was over $6,000. All my claims are documented. I have had other issues with this shop. Use at your own risk.
My 2011 car stalled out multiple time and was accelerating when in par... read more My 2011 car stalled out multiple time and was accelerating when in park. Willow bend automotive called and told me my filter was dirty and once they cleaned that the problem went away however they found Multiple issues. Over 1500 dollars to fix it was a lot but we have to have a reliable vehicle. Fast forward to the day after we got the vehicle fixed we noticed it was missing a little when we slowed down or in park. A couple weeks later the car stopped while behind another vehicle on a busy road. The thing I brought it in for was NEVER fixed. So now more than 500.00 more they want to fix something that was supposed to be fixed. Unbelievable. Yesterday I asked the mechanic if it would cost me something and today they called back and told me a different story. I went by good reviews. Never again. I feel scammed.
