I was told that my nail in my tire was repaired. As I got back to my ... read more I was told that my nail in my tire was repaired. As I got back to my home state in Mississippi, it was low again. Local mechanic said it was in the sidewall and not fixable. COULD be coincidence and happened next day, but it was same tire and same pressure reading. Individual gentleman who welcomed me was wonderful, however. FYI.
In November 2022, I received an Oil Change and Tire Rotation for $68.5... read more In November 2022, I received an Oil Change and Tire Rotation for $68.50. I had a coupon for $20 off. On 5/19/23, the same services were rendered with a $20 coupon. The cost was $120.96. I was told the increase was the cost of oil had increased. Actually, the price for oil was unchanged. The price of the oil filter went from $4,99 to $16.99. The cost for category 1 increased $67.18. Any reasonable person would consider this outrageous. I understand the need for cost increase but this approaches price gouging in my opinion. I travel 6 miles to your facility because you are Veteran owned when there are numerous facilities closer for me. Unfortunately, you have lost a customer. I might also state your customer service has degraded from my initial visit over a year ago.
I purchased a used vehicle and dealer has denied any repairs within th... read more I purchased a used vehicle and dealer has denied any repairs within the first 30 days of purchase. Within first week a crack on windshield became noticeable. Dealer declined repairing. Safelite informed me crack has been there and was covered up so I had to replace the entire windshield within first 7 days. Then brakes began to squeak loudly and transmission wasn't shifting properly. Had a second opinion for these issues and found rust on brakes and that transmission fluid had been over filled. Brought car back to dealer on the 23rd day and was denied repairs again citing nothing is wrong and that rust is expected and that second opinion people are wrong. I know there are problems with the car cause I'm driving it! To be denied help within the first 30 days of purchase is just wrong. Clearly these issues were there and weren't disclosed to me at purchase or covered up so I wouldn't notice at time of purchase. My warranty cannot cover repairs for pre existing conditions. Now I'm paying for repairs that should have been made by the dealership.
