I had a terrible experience with this business. The person working beh... read more I had a terrible experience with this business. The person working behind the counter said he was the owner. Interaction started out friendly enough. However, he asked if I would like to have my in cabin air filter changed (in addition to brakes, rotors, and oil change I was having done), and I said maybe, but that I would like to know how much it cost first. About and hour went by and I hadn’t heard back about it so I asked how much and he said $52, and informed me that it had already been done. He showed me the old air filter and it was dirty. I’m not disputing that it should have been done, but I didn’t have a chance to price it out, and I had specifically asked him to let me know how much it was going to be. I never argued about payment for it because $52 isn’t worth it, but I did tell him that I wasn’t happy that they had done it without asking. The owner didn’t see the problem with what they had done and got indignant and told me that at his shop he takes care of vehicles how he sees fit. On top of that, the actual cost for the air filter change ended up being closer to $70. That’s something that I would have chosen to wait on. Also, we are in the middle of a pandemic. The guy is standing behind the counter eating and drinking, touching his face and mouth. I asked him to use hand sanitizer before touching anything he was going to hand to me or any of my things he’d be touching. Again, he got very indignant and told me that he wasn’t going to do that and that I could use it if I wanted. It was a simple and polite request. He was very disrespectful and I felt like during our entire interaction he was disrespectful. I strongly recommend taking your car somewhere else. There are a lot of great auto shops out there. I stopped into this one today out of convenience of location and I’m very sorry that I did. I don’t spend my money anywhere where I’m treated that way as a customer or the owner can’t take basic safety precautions.
After we had extensive routine maintenance done on our 2002 F350 we no... read more After we had extensive routine maintenance done on our 2002 F350 we noticed a problem that we didn’t have before we dropped it off. I called and spoke with our service writer John Collins and after hearing our complaint he connected us to the Quick Lane manager Nick McCarthy. Mr. McCarthy was very apologetic and asked if we could stop by to meet with him. When we arrived we were greeted by both our service writer and the manager. We showed them the problem and they were quick to accept responsibility and provide a solution. They went above and beyond to show us they were sorry for any inconvenience. The customer service we received at Tamiami Ford’s Quick Lane was exceptional.
