Quite displeased - beyond displeased. RV was brought in for a macerato... read more Quite displeased - beyond displeased. RV was brought in for a macerator issue and a brake squeal. We received (and paid for) new brake pads and disks; and anew inverter - we were told the annoying noise had disappeared and the macerator was fixed. Neither was true - turns out we needed a battery replaced - they said the macerator was bad as well, but we were not given the item back. As for the squeaking wheel - they went back n and told us it was a faulty carriage bearing and it needed replacing, but they did not have one on hand (THANK GOD) and THEN we look at our front hood and a portion is sticking up so we could see inside - they did not know how to close the hood bracket which was on a channel and just slammed the hood folding the bracket in half - just to get the rv back to them I had to hammer it straight enough to turn the channel - they repaired (not replaced) the bracket and supposedly fixed my hood although there are now 2 dents noticeable on the outside and to top it off the brakes were from a aftermarket and the brake sensor wires appear ready to break (from a Mercedes repair shop). The disturbing fact here was that they had to know they bent the bracket as it was very very noticeable and they were hoping we found it later on and would think we cause it. Additionally if they went a bit further on the brake repair they would have noticed the build up on the disks from the parking brake - we paid roughly 2500 and were so disgusted we grabbed the RV and took it to a freightliner dealer whom we trust to get the real scoop. Management chews you out if you want to be apprised of status - RV was in there for 3 days - for a very immature, unknowing and unprofessional experience - worse in my 69 years on earth. t sucks when you can not trust someone - I am uncertain if a couple of the repairs, or items, were even required. Rating - BELOW ZERO DO NOT GO THERE
Mike and his team of technicians provided excellent service at competi... read more Mike and his team of technicians provided excellent service at competitive prices and we were very pleased. I would recommend CFFS to anyone passing through the area. Mike and his staff were very professional and caring. Excellent experience!
Amazing, High Quality Service!!! My wife got a Mini Cooper for Christm... read more Amazing, High Quality Service!!! My wife got a Mini Cooper for Christmas. 3 weeks later she bumped into a wall and damaged the front end. She was devasted and upset. We had heard that the best place in Lake Wales for high quality service was Bryans. Absolutely right. Kenny gave us the estimate within 15 minutes and let us know the repairs could be completed within a few days. They gave her a ride home. We were very pleased when he called the next day said the car was ready. The repairs were perfect and back to brand new. They cleaned the entire car when finished. It cost less than expected. The shop and office are impressive and professional. We can't praise them enough.
