Brought Chevy Astro van in on April 6th after having another shop inst... read more Brought Chevy Astro van in on April 6th after having another shop install an electric fuel pump. Upon leaving the other shop the vehicle stalled a number of times creating a very dangerous traffic situation. The van did need a fuel pump but after the other shop completed the work the problems really started only after leaving and going a few blocks. I had managed to pull over and call them (at 4:45pm) and was told they could do nothing but told me of Walt's. Being only a few blocks from the shop I managed to get the van there where I was told they would check it out the next day. They contacted me prior to closing at 12:00pm and said it was more serious than first thought. After a series of tests etc. it was deter- mined I had not only a computer problem but injector and alternator issues. Long story short, they fixed everything and got the vehicle back better than new and even made an "adjustment" on my bill to offset the time it took to get it right. Thanks to Steve who didn't give up and saw it through to completion! Gratfully, Dave & Laura Ocala, FL
I was skeptical when my starter went out at work because my regular me... read more I was skeptical when my starter went out at work because my regular mechanic happened to be on vacation, and my towing coverage would not cover towing my car all the way to his shop. I needed my car fixed locally and the same day so I could drive it home. I had AAA tow it to Pep Boys and was really worried about the repair. It was going to be quite expensive and I had never used them before. My concerns were unwarranted though, because they did a great job, had my car done in plenty of time for me to pick it up before the end of my day, and the pricing even came in a bit lower than quoted. Very happy with Pep Boys and will continue to give them my business whenever I need parts or services!
Thank you guys for helping me with all my car problems. Michael and hi... read more Thank you guys for helping me with all my car problems. Michael and his sons run a class operation. Their customer service and attention to detail are the reason they have been in the business for so long. It's nice to see that an old fashioned family operation can still thrive in the day and age of corporate stores. If you have any automotive problems or questions, I suggest you contact them. Most likely they can fix it and if they can't they will shoot you straight and send you to someone who can. In the automotive industry, where none of us "civilians" have a clue what makes our cars run, HONESTY is priceless. These guys have the goods!
