I've been looking for a body shop long enough.Finally I find one that ... read more I've been looking for a body shop long enough.Finally I find one that really suit what I needed.PINE HILLS COLLISION CENTER INC.,, is the real deal.I'AINT DOIN'IT bcause I got somes dough.I just want to guide anybody out there looking for a place to get their car fixed.the people are so cordial and very knowledgeable.take it from me.bcause I had some bad experiences b4.looking for place to get your car fixed after an accident or whatever??PINE HILLS COLLISION CENTER INC IS THE PLACE TO GO.407-521-0674 IS THE NUMBER TO CALL.
Terrible service, rude and unprofessional management. Had an appointme... read more Terrible service, rude and unprofessional management. Had an appointment for an insurance inspection 12/8/16 at 9am. Arrived at 8:45am, the place was closed. They were supposed to open at 8 according to posted hours. I called and Kris (the owner) said he was "on his way". He showed up at 9:30 complaining that I had called him and his business phone rings on his cell phone. He later apologized and we set up another inspection appointment the next day at 9:15am, for a different car. I arrived the next day at 9:10am, the business was closed so called him at 9:30am (he was already 15 minutes late). He said he would be there in "half an hour". I said "forget it" and left. Total waste of time and gas.
My experience was terrible and that is an understatement. The customer... read more My experience was terrible and that is an understatement. The customer service was horrible. I had set up an appointment to have my car fixed a week in advance. They called me the morning of to say that something hadn't been approved through the insurance and that someone would follow up with me later that day. I never heard from anyone. Called the next day, was given a different story that some of the parts were backordered and they were trying to find used parts. I stated I did not want used parts as my car is a 2014. They responded that they weren't sure when they would be able to obtain the parts. And never heard from anyone again. I can see they didn't want my business and that's fine. Took it to the dealer and they fixed it perfectly WITH NEW PARTS THAT WERE NOT BACKORDERED ACCORDING TO THE DEALER.
