Trusted Nichols with my 38" RV for some suspension work. The week afte... read more Trusted Nichols with my 38" RV for some suspension work. The week after I pick up my RV I left on a 7 hour family vacation New Year’s road trip. RV freshly out of the shop – so I felt confident in the RV mechanically. I was wrong… Shortly after leaving for my trip the entire wheel/rim broke off the lugs causing undercarriage damage, frame damage, and underskirt damage. Not to mention the rim was damage beyond repair. I have never seen anything like it. The roadside mechanic that was gracious enough to help me on his day off, the day after Christmas, was baffled. In his 26 years as a master mechanic he had never seen anything like it. After some investigation we figured out Nichols RV left lug nuts loose causing the lugs to snap completely off. The mechanic found more loose lug nuts on the other side. I can’t imagine if this would have happened on both sides at highway speeds. The negligence of this shop could have ended deadly for my family. Thank goodness no one was hurt. I personally would not trust Nichols RV again. Management was not willing to do anything for me other than apologize. I cannot in good faith recommend this shop to anyone. Working with any mechanic where I personally feel obligated to double check their work is not one I will trust with the life of my family.
Every one was helpful and great through the sale of the RV. I expected... read more Every one was helpful and great through the sale of the RV. I expected every thing to be okay with it when I got there to pick it up. We went to a near buy campground and stayed in it a few days and we had to take it back to get a fridge and check some things out. Well we spent a whole day waiting on them to fix it. We left and came home to NC and I took my grand daughter to Daytona beach for spring break not even 3 months from buying it and had to change a tire that had a blister on the inside back driver side.that I had been driving around with since I bought it. Then coming home I couldn't even hold the thing in the road. So I stopped at a big rig tire shop and they said I needed a back tire on the passenger back that it was dry rotted. So I had to buy a tire. Got back on the interstate and still could not hold it in the road. So I had to go to another Tire shop and get 2 new tires on the front because the still had broke and they were dry rotted. So I just thank God that I didn't hurt my grand daughter and my friends that I had with me. But I blame Cruise America for putting our lives in danger because I was told that they were reconditioned and had good tires on them. That was not so and when I called to tell them they said that it was not in the warranty. But that is not good business and it will come back to them. Everyone has to pay for there mistakes. They put me and my family at risk.
This is a family business that is governed by a very dedicated, knowle... read more This is a family business that is governed by a very dedicated, knowledgeable, professional and honest man. I have never been disappointed with his work. He can repair at his shop or on the road. I would recommend him to any RV owner.
