Decided to give tire king on Governors Ave another chance today since ... read more Decided to give tire king on Governors Ave another chance today since my rear tires clearly have a leak. Last time I went, they told me nothing was wrong. Then my uncle took it back two days later and they fixed the problem for him. Today, they tried to tell me again that there wasn't anything wrong with the rear passenger but the drivers side needed a new valve stem, and walked away without telling me if they'd fix any of it. The owner came out and I asked what they were doing and he told me that his brother had already talked to me. I explained the situation with my previous visit and told them that if they weren't going to fix both, that I'd just like my car back and that I didn't want to spend any money there. He told me (and my 1 year old daughter) " I never want to see you again. Get the fuck out" So, I go to leave and see him in the parking lot, and confirm that he is the owner and I said "well that's a real shame" so he called me a bitch and told me to "go wreck" I never raised my voice, or lost my temper and this is how I was treated with my baby in my arms! When my dad called back to tell him he didn't appreciate how I was treated, he informed us that none of our family would ever be allowed there again.
Service was prompt and great price. What I appreciated most was that t... read more Service was prompt and great price. What I appreciated most was that they did not try to upsell me on extra unnecessary parts. I had been going to Jiffy Lube which is similar price but they ALWAYS get you before you leave saying your brakes need changing when they are fine or last time they tried to get me for $250 saying I need a new cabin filter which is crap?! R&M is a small shop, but they get what you need done and honest about it.
Dad passed away & his 2005 f-150 was stuck in low 4wd - most likely fr... read more Dad passed away & his 2005 f-150 was stuck in low 4wd - most likely from sitting nearly a year. Scheduled a visit to Benchmark Trans in Dover, DE. Dropped off & got a call the next morning to state that a ground was loose & truck was tested & running correctly. Told to come pick-up at my convenience. No charge for free diagnosis. This type of INTEGRITY & HONESTY are rare attributes in todays market economy. I am a PERMANENT customer of Benchmark Dover, should the future need ever arise. THANK YOU Bob, THANK YOU James, THANK YOU BENCHMARK DOVER!
