Brought the car there because the brakes are pulsating when depressed.... read more Brought the car there because the brakes are pulsating when depressed. Dropped the car off the night before. They called me in the morning saying they are checking the car. An hour later needs rotors (warped) and the front wheels balanced. They said that was the cause. $550 I said fine. I get there around 1230. The bill was 25 dollars more, no call to advise. Fine I paid. I leave and within 6 minutes call them back to advise the problem persist and now the front brakes are smoking heavy. I bring the car back, I was there 40 minutes without anyone saying a fucking word about what was going on. Unprofessional AF! I asked what the status was, " waiting on parts" did not say what parts. 2 hours later I get my car back. "Should be good now the first rotors I guess were bad" i take the car and the problem still fucking persist. I have to wait to speak to someone AGAIN! $575 dollars for a fucking nightmare. Don't go there!
Brought car in for annual state inspection and whatever else it might ... read more Brought car in for annual state inspection and whatever else it might need, including an oil and filter change. That turned out to also include replacing the spark plugs and also flushing the power steering fluid, all items that used to be simple but now add up to $700 on my little 335xi. Oh well, with a long inline 6 hiding the two rear cylinders changing the plugs (necessary every 45k miles) is no picnic I'm sure. It's the price of admission for driving these things. I must add though that keeping up with this stuff is absolutely necessary to keep a Bimmer running like, well, a Bimmer. I swear the car feels like it has 50 more HP; it zings up the tach with what is clearly less effort than before and climbs hills with less pedal position, all because of new plugs and an oil change! Or perhaps it's because Steve Snow sprinkles some of that Bimmerworks magic on the car just for taking it there. Whatever, the car runs great and I know I'm taking it to BMW experts without financing some fancy dealership's latest addition. If you drive a Bimmer, and live within 35 miles of this place, you should seriously consider taking it here for service. -Len Dube
I had to call roadside assistance to take a flat tire off and put on m... read more I had to call roadside assistance to take a flat tire off and put on my spare. I took the flat to Delco Auto to see if it could be fixed. Steve said the sidewall was torn and I needed a new tire. He ordered it but in the meantime my boyfriend said I should try Tires Plus. Unfortunately due to the storm they were closed. So I got the tire from Delco because it's the closest tire place and I figured I could walk over to Walt's and get a steak while I wait. Steve puts the new tire on then comes inside and hands me a lug nut. He asks me who put the spare on and I said my roadside assistance. He says, "well they broke this lug nut off, and the pin that it screws onto is broken off inside. You need to call them and see what they'll do for you. They'll probably try to blame me, but this was already broken as I was taking the spare off." First of all, the guy from roadside assistance used HAND TOOLS. How much strength would he need to break off a pin and a lug nut with a tire iron? Second, if it was broken how did Steve hand it to me? Wouldn't it just be gone if the roadside guy broke it? This is simply a nightmare. I should have waited another day and gone to Tires Plus where surely this type of thing doesn't happen and if it does, they'd own up to it. DO NOT DO NOT DO NOT go to Delco Auto & Tire.
