There are inconsistency between statements for availability and prices... read more There are inconsistency between statements for availability and prices given on the website, on the phone, upon arrival, and after service for the same service. The repair were done right but kept haggling with prices (as if originally quoted prices were not effective) before the repair and tried to sell other services after I brought the price down for what was originally stated as a guanranteed price for the service. It was a lot of headache and time consuming.
I’ve used European Auto Body for my cars several times and have been m... read more I’ve used European Auto Body for my cars several times and have been more than pleased with the timeliness, the quality of work, and the price. This shop does excellent work and it’s obvious they take pride in what they do. Specifically, I refer to Mr. Linton Browne, who treats each car as if it’s his own, and who is one of the most customer-oriented technicians I’ve ever met. My most recent repair involved adjusting the position of the passenger-side front fender on my 2008 Corvette. The fender had shifted out of alignment—due to a long-ago previous repair from some other auto body shop—and was hanging up on the front edge of the door, preventing the door from opening. I stopped in one morning to make an appointment with Linton to bring in the car for repair. Linton literally dropped what he was doing, got out a few tools and, in less than ten minutes, he had adjusted the fender perfectly, thereby correcting a door-opening problem that had plagued me for quite some time. AND his price was exceptionally reasonable. Where else can you find service like that? I guess I don’t need to say where I’ll continue to bring my cars in the future!
We have had several experiences with Spectrum on the insurance side of... read more We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.
