I brought my car into Midas, S Main st Torrington CT on July 25th 2022... read more I brought my car into Midas, S Main st Torrington CT on July 25th 2022 to have a new differential ring and pinion installed. The car was promised to me for July 26, 2022. Midas kept delaying and putting of the performing of the job for a full 2 1/2 weeks. I had to purchase the tool for the mechanic to perform the job. When I pick up the car on Thursday August 11th 2022, I leave the parking lot with the car and almost immediately here and abnormal sounding whining or grinding in the rear end. I turn around grab another mechanic who is still there and hadn't gone home yet and took him for a test drive and let him listen to the noise. he assured me the noise is normal and is a break in noise that will go away after 100 or so miles. 150 miles later, the noise is still there and other people who are mechanics NOT with Midas tell me the differential should not make ANY noise at all if the job is properly performed. In short, I had to wait 2 1/2 weeks for a job that was promised to be a one or two day job. The job was performed poorly and there may be damage to my car. Mida grossly overcharged me a price of $850 for a job that is listed as a 5 hour job on the books.
Took my '04 Honda Civic in for a brake problem. Was told everything - ... read more Took my '04 Honda Civic in for a brake problem. Was told everything - rotors, pads, calipers, lines - needed to be replaced, was quoted $2500. Had the car towed at my own expense to another shop. Other shop diagnosed a broken brake line, cost me $228 to have it repaired. Brakes work fine now. Will not ever go here again.
We generally do our own repairs but this repair stumped us. After our... read more We generally do our own repairs but this repair stumped us. After our repair and several hundred dollars later our vehicle still wouldn't pass emissions. After they diagnosed and made the repair to the fuel pump our vehicle was a good as new. Jennifer was a pleasure to work with. She was courteous and polite. She explained the issue and worked with us. The repairs were made timely, even though they were solidly booked with other work ahead of ours, they managed to squeeze us in and do this timely repair! They are trusted and my go-to auto repair shop in Torrington! Thank you for a job well done.
