I've always wanted a subaru, I came 3 days ago and was helped by an ol... read more I've always wanted a subaru, I came 3 days ago and was helped by an older gentleman named Rob (the worst) his attitude was crappie and he allowed me to circle the parking lot for a test drive ?? I guess he didn't think I was going to buy anything so his enthusiasm was not with me. I spoke Chris the manager (just as bad) he apologized for Rob but acted just like him. I had a check and in a very ugly manner he continued to ask am I sure it's a check as if I wasn't knowledgeable. I put down a $2500 deposit for the car and asked could they detail the car and I come tomorrow to start the paperwork. Day 2 I arrive and no paperwork has been started nor was the car detailed. I called in (better experience) I met with Roje very cool, nice and put my needs first. He made me feel good about spending my money. Very enthusiastic and respectful. After arrival I was informed that my deposit was canceled that was why no paperwork had been started. I began to leave the dealership and Roje assured he would help me and that there wouldn't be anymore issues but I had to return back to the dealership the following day. Day 3 I received a call of confirmation from Roje and upon arrival he made sure that everything that was supposed to be done on Day 2 was completed. Update: Having a check from Navy Federal and not financing with them, now I'm being told that I have to wait 5-10 business days for the check to clear before I can drive off the lot with the car, AFTER signing EVERYTHING, switching my insurance, plate transfer, etc... I am going to cancel this deal and bring my business elsewhere. HORRIBLE HORRIBLE HORRIBLE I DO NOT RECOMMEND THIS DEALERSHIP... Update: so my back sent confirmation that the check was paid, as requested now I'm getting the run around about picking up the car when the financing department can verify the funds. Everything in me is saying don't get this vehicle from this dealership. Very unprofessional. The ridiculousness with Bertera is definitely an experience NO ONE SHOULD HAVE WHEN BUYING A NEW CAR. Noone at that dealership is commendable. 10/11 I go back for a speaker upgrade system in my 2021 forester sport only to learn that they upgraded the two front speakers. This was a terrible experience. I will be filling a complaint with the BBB and CPFB
