Crooked business. Had an exhaust dump valve welded in. I don't know ho... read more Crooked business. Had an exhaust dump valve welded in. I don't know how they did the job, but they decided that welding about 3/4 of the circumference of the pipes together was "sufficient enough"--clearly laziness because the pipe was hard to reach. I wondered why my exhaust sounded so terrible. Also, they didn't even do the install as I asked--they placed the valve in the wrong spot. Overpriced. Do not go here. I have photos of proof.
James and staff are top notch. This is the first time I have taken my... read more James and staff are top notch. This is the first time I have taken my car to anyone except the dealer and I was pleased to see that their service far surpassed (any) dealer I have gone to. They are into details: from little things like leaving a small (branded) hand sanitizer bottle in the car to the car being washed and the engine being steam cleaned. The icing on the cake was the fact that they came in under the initial estimate and James, the owner walked me through what was done. Lastly, I received a call the following morning from his courteous staff asking if everything was all right and was the car was performing as expected. I will absolutely go back and refer my friends and family to Precision Auto. By the way, I hardly ever do reviews but I felt compelled as the service was exceptional. Thanks James and Staff!
I have used Paul's auto for years on all my vehicles from oil changes ... read more I have used Paul's auto for years on all my vehicles from oil changes to overhauls all types of work. I've brought them Ford's to VW's to Acura's etc they are very knowledgeable and make you understand what work is being performed and why. If issues pop up they let you know what they've found and what will be needed to resolve them. They instill confidence at every turn and even though servicing vehicles is an annoying necessary evil they make you feel that the job was done right by local professionals. I've referred many people to work with them even my own grandmother because I know that they will take care of her and not advantage of her because she isn't mechanically inclined. Supporting local family owned businesses is important to me and the CT economy. It should be to you as well. Paul's Auto is one of the good ones so please help make them even more successful than they already are!
