I am very happy with Small Town Auto. Michelle in the front is always ... read more I am very happy with Small Town Auto. Michelle in the front is always polite, patient, kind and always has a smile on her face . Every time I call her she is very patient with me. I call her all the time. I never have to wait for an appointment. I can call the day before too have an oil change or what ever I need Michelle gets me in right away. They are always accommodating to my needs. They always have my vehicle done in a timely manner. Mike(the owner) always comes out to say hi and asks me how things are going. I think that is important. The technicians are also pleasant. I would recommend Small Town Auto to anyone. The prices are good as well. I give them 4 stars.
RIGHT NOW JUST WAITING FOR COURTS TO SET DATE. I WENT THROUGH ALL OTH... read more RIGHT NOW JUST WAITING FOR COURTS TO SET DATE. I WENT THROUGH ALL OTHER CHANNELS FROM DMV, BBB CONSUMER PROTECTION AND ATTY GENREAL. THEY ARE ALL AS CROOKED AS MEINIKE, EXCEPT FOR BBB, THEY AT LEAST TRIED. HAD AN EXHAUST PIPE REPLACED ON MY BUICK. THEY ATTEMPTED TO INSTAL WRONG PIPE. TO MAKE IT FIT THEY FORCED IT BREAKING THE MANIFOLDS. I WAS THERE 20 HOURS LEAVING AT MIDNIGHT! THE CAR CAUGHT FIRE ON WAY HOME TO PORTLAND BECAUSE THEY GLUED THE BROKEN MANIFOLD WITH EPOXIE REISEN. THEY KEEP CHANGING THEIR STORY EVEN MADE VIELED THREATS AGAINST ME. DMV SEEMS WORTHLESS TELLING ME AFTER I GET MY JUDGMENT THEY WILL ACT. WHY PAY TAXES IF GOVERNMENT AGENCIES SET UP TO PROTECT US FAIL TO DO SO? MEINIKE KNOWS THAT AND CONTINUES HARMING OTHERS. THE MIDDLETOWN FRANCHISE IS ONLY ONEIN CT. WITH PAGES OF COMPLAINTS AGAINST THEM IN THIS MEDIA. JUST CHECK FOR YOURSELVES. I AM NOT ALONE....
The most dishonest auto place (or incompetent) I have ever encountered... read more The most dishonest auto place (or incompetent) I have ever encountered. After charging so much to fix a radiator leak problem, when the car was returned to them complaining of a leak, they diverted the problem to something else and wanted to charge me to fix it. But another mechanic confirmed that the original problem (radiator) was not fixed properly and even showed me that the current leak was due to the original incomplete repair.
