This was my first experience with this shop. It was at the Norwich loc... read more This was my first experience with this shop. It was at the Norwich location. My appointment was at 9 am (opening time). There was only one person working in the showroom, I'm guessing the manager or owner. There were no salesmen or other customer service reps, so I'm not sure who is in charge of helping people to find what they're looking for. Luckily, my needs were simple. The man at the counter had me checked in by about 9:05, which isn't bad, considering he was on a phone call and helping another customer when I walked in (Like I said, they could use a floorperson). The service only took about 90 minutes. No muss, no fuss. They do need to add more variety into their magazine offerings in the waiting area. One year-old Connecticut Magazine, a bunch of industry stuff (sound systems, etc.), and lots and lots of Exquire and GQ magazines. They should know that their customer base includes more than just men and sound junkies.
Nate in the customer service department was great. I stopped in becaus... read more Nate in the customer service department was great. I stopped in because I needed an oil change and liked the idea of picking up a few things while I waited. The waiting room is nice enough. He explained each of the packages for me and when I asked about tire rotation had even more great detail. I told him about needing to fill one of the tires every once in a while and hr mentioned that they do check and reset the sensors After 30 minutes I got a call to heaf back and they had found a nail in the tire. I had seen it before thinking it was a rock. He showed me how it was leaking and then explained and showed me the patch they use. Didn't try to sell me a new tire. All in all they did a great job, they have good packages, but I'll be recommending based on people. Less money then I expected to pay and the rotations are now free going forward. A+
A very good friend of mine had a JVC KD-HDR40 CD Receiver with Built-I... read more A very good friend of mine had a JVC KD-HDR40 CD Receiver with Built-In HD Radio Tuner and Front AUX Input installed in his Ford Pick-up truck and was very happy with both the service and price at Great Scot. Given his recommendation which I respect, I called Great Scot and spoke with "Tom" and he said he could fit me in between 1:00 and 1:30 on Saturday for an installation of the same product (they had one left in the display for $119.99). I arrived at 1:15 and waited until about 1:45 as Tom was speaking with a customer who owned a BMW and was pricing a much larger order than mine so it was logical that he took preference over me. But what offended me was that after he was done with the BMW customer, he immediately gave his attention to a customer who walked in after me. I walked out. But I decided to go back and let him know what happened so that he was aware of it from a customer service viewpoint. His response was that it always "mayhem" around there and he smiled and turned his attention to another customer. So I walked out again, went home and priced the same item on amazom.com for $76.00, including shipping ($46 cheaper than his 'sales price'). In fact, I found a "JVC KD-HDR60 USB/CD Receiver w/ Built-In HD Radio Tuner and iTunes Tagging, USB 2.0 for iPod/iPhone, and Bluetooth/Satellite Radio add-on capability" for $98.00, including shipping ($21 cheaper than his 'sales price'). I have plenty of tech savvy friends who can install it for me without the "mayhem" of Great Scot. Maybe if he hired one sales associate he could provide better customer service and actually make more money by doing so (the old fashioned business model).
