I've always wanted a subaru, I came 3 days ago and was helped by an ol... read more I've always wanted a subaru, I came 3 days ago and was helped by an older gentleman named Rob (the worst) his attitude was crappie and he allowed me to circle the parking lot for a test drive ?? I guess he didn't think I was going to buy anything so his enthusiasm was not with me. I spoke Chris the manager (just as bad) he apologized for Rob but acted just like him. I had a check and in a very ugly manner he continued to ask am I sure it's a check as if I wasn't knowledgeable. I put down a $2500 deposit for the car and asked could they detail the car and I come tomorrow to start the paperwork. Day 2 I arrive and no paperwork has been started nor was the car detailed. I called in (better experience) I met with Roje very cool, nice and put my needs first. He made me feel good about spending my money. Very enthusiastic and respectful. After arrival I was informed that my deposit was canceled that was why no paperwork had been started. I began to leave the dealership and Roje assured he would help me and that there wouldn't be anymore issues but I had to return back to the dealership the following day. Day 3 I received a call of confirmation from Roje and upon arrival he made sure that everything that was supposed to be done on Day 2 was completed. Update: Having a check from Navy Federal and not financing with them, now I'm being told that I have to wait 5-10 business days for the check to clear before I can drive off the lot with the car, AFTER signing EVERYTHING, switching my insurance, plate transfer, etc... I am going to cancel this deal and bring my business elsewhere. HORRIBLE HORRIBLE HORRIBLE I DO NOT RECOMMEND THIS DEALERSHIP... Update: so my back sent confirmation that the check was paid, as requested now I'm getting the run around about picking up the car when the financing department can verify the funds. Everything in me is saying don't get this vehicle from this dealership. Very unprofessional. The ridiculousness with Bertera is definitely an experience NO ONE SHOULD HAVE WHEN BUYING A NEW CAR. Noone at that dealership is commendable. 10/11 I go back for a speaker upgrade system in my 2021 forester sport only to learn that they upgraded the two front speakers. This was a terrible experience. I will be filling a complaint with the BBB and CPFB
I was on the road and discovered a coolant issue. I pulled into this ... read more I was on the road and discovered a coolant issue. I pulled into this station. They took care of me and did a thorough check of my coolant gage. I was a stranger. They served me in a friendly and respectful manner and did not charge me for the service. I was so relieved and thankful. What a breath of fresh air to get friendly customer service. Impressive
DO NOT BUY A CAR FROM THIS DEALERSHIP OR HAVE MAINTENANCE DONE TO YOUR... read more DO NOT BUY A CAR FROM THIS DEALERSHIP OR HAVE MAINTENANCE DONE TO YOUR CAR BECAUSE IT S OBVIOUS THEY HAVE NO MORALE CHARACTER AT ALL & YOU COULD BE NEXT!! On May 17, 2010 we assisted my brother Ronald P. Marschat, who has a learning disability and my mother Shirley Smith, who is a retired disabled senior, purchase a 2011 Toyota Camry from Charles Toyota Norwich, CT.We purchased a wrap around extended warranty vehicle service agreement for $1,572.20 with a 125,000 mile or expiration date of May 17, 2017, a key guard replacement program, an auto armor system, a Nano paint sealant and a Toyota auto care prepaid maintenance premium plan. At that time they financed the car with Toyota Motor Credit Corporation for 1.9 %.He was making his payments on time.He was taking the car into the same dealership for its maintenance and the maintenance service advisor kept telling him he needed to put a better protection program on his car. Then they started to call him stating that he needed to put additional maintenance programs on his car. My brother was confused and worried because he was not sure what they were asking him to do.On April 10, 2012 my brother and mother went to the same dealership to talk with them. At that time they used high pressured sales techniques and talked my brother and my mother into refinancing this same car as a used car through Greenwood Credit Union with 5.99% interest rate for four years more. Also the same dealership resold them another extended warranty through CAREGARD that was not as good as the original one, another key guard plan, another Nano paint sealant and undercoating service all of which were still in force when he originally purchased the car in 2010.Upon contacting the original companys with the warranties we found that both sets of warranties were both intact.A meeting was set up and upon arriving at the dealership we were treated very poorly. We were told that Nick Houle was very busy and would have to wait. Three hours past the m
