My deceased father used to take his Saturn Vue here back about 15 year... read more My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.
my transmission was diagnosed by another shop as needing to be replace... read more my transmission was diagnosed by another shop as needing to be replaced at a cost of $3500.00, my coworker suggested I take it to Ken at KSouth Automotive for a second opinion, come to find out all it needed was a transmission control module. KSouth ended up saving me over $2700.00!! I'm loving my new mechanic!!
We’ve been going to Academy Nissan for over 15 years but never again. ... read more We’ve been going to Academy Nissan for over 15 years but never again. Ken knew exactly what was needed to fix our truck and for half of what the stealership was going to charge. finally we know we can travel without worries. Will be coming back here from now on with all our vehicles. Thank you Ken!!
