First, they tried to tell me my brand new shocks needed replaced. (It ... read more First, they tried to tell me my brand new shocks needed replaced. (It was almost funny to hear the service writer stammer and back peddle when I asked him why new shocks needed replaced). I paid for new rear (parking)breaks. They never touched the right side. Left side was removed but doesn't look like it is new. Paid for an oil change and lube. I still have black dirty oil. None of the grease zurks were touched. Paid for a new pitman arm and alignment. Truck will barely stay in it's lane. Drives way worse than it did before Scotty's worked on it. Service writer Matt acted very rude and disinterested in even acknowledging me both when I brought the truck in and when I picked it up. Stay away from this place.
Had a major job done, got about 5k miles before a 2000$ job failed, be... read more Had a major job done, got about 5k miles before a 2000$ job failed, been very loyal and did not like the customer service we received, will never use Sam Swim or Shrums again, and we would not recommend this shop to anyone, buyer beware.
they left me stranded with no mode of transportation. their shuttle s... read more they left me stranded with no mode of transportation. their shuttle service refused to pick me up at the end of the day. they refused to explain why this happened. they did come the next morning at 9:00 am. unbelievable & inexcusable.
