I have never had a worse experience. They are terribly managed. They d... read more I have never had a worse experience. They are terribly managed. They don't communicate and they are inept. I brought it in for a tune up and 2 hours later, I had all kinds of issues. Brought it back in and they said they changed bad plugs and coils and said it was fixed. Drove it out of their parking lot and it was ten time worse. Not fixed at all. I paid them a thousand to change a water pump. Paid them for the tune up. Brought it back in and it stayed in their shop for 6 WEEKS. They contacted me exactly 3 times over that period to tell me they did nothing and lied about someone working on it. Of those 3 times it was only because I complained online about not hearing from anyone. Finally found an email to Kenny and got a response immediately from his boss, nothing from Kenny. He never once apologized during the entire time. The boss took the initiative to send it up to the Erie location to have a real mechanic work on it. However, a thousand dollars later after a fuel pump install, it's still not fixed. They wanted me to spend another $1900 to try something else. I told them no. No more, I'm done. For my troubles, they gave me a whole $100 off! WOW, that was so kind of them after spending a few thousand dollars. After I got my car back, I didn't hear a word from anyone. They don't give a damn about customers, just taking their money. Never, ever again would I go near this business. This is not the first bad experience I've had with them, but it is guaranteed to be the last.
I have only brought our cars in a couple times, but Chuck and his sons... read more I have only brought our cars in a couple times, but Chuck and his sons have been fantastic. They are very knowledgeable and their prices are lower than any other quotes I got on small and major work I had them do. Last spring while I was waiting in the lobby my son, who has type 1 diabetes had very low blood sugar that I couldn’t keep up after using all of our snacks and juice. I took one of their sodas from the lobby cooler and that did the trick, thankfully. I mentioned to Chuck that he had never had soda before because we try to stick with healthier foods- but when it gets dangerously low you grab whatever you can. Today, 4 months since we were in the shop, we had an appointment and he had gone to the store and bought apples, cookies, and water and said he was thinking of my son and wanted to be sure he had options to choose from if he needed anything. These are more than great mechanics, these are friends, and if I could give them more than 5 stars I would!
Excellent service by Jessica. She spent a lot of time hunting down pa... read more Excellent service by Jessica. She spent a lot of time hunting down parts and found it, even when two dealers said the part was not available. The service is a little pricey, but well worth it because of the expertise the whole team displayed. Our was very experience and worked to save us some $$$ on parts and did a nice job and didn't do unnecessary work and explained it (through Jessica) so we understood what was going on. Great service!
