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I have never had a worse experience. They are terribly managed. They d... read more I have never had a worse experience. They are terribly managed. They don't communicate and they are inept. I brought it in for a tune up and 2 hours later, I had all kinds of issues. Brought it back in and they said they changed bad plugs and coils and said it was fixed. Drove it out of their parking lot and it was ten time worse. Not fixed at all. I paid them a thousand to change a water pump. Paid them for the tune up. Brought it back in and it stayed in their shop for 6 WEEKS. They contacted me exactly 3 times over that period to tell me they did nothing and lied about someone working on it. Of those 3 times it was only because I complained online about not hearing from anyone. Finally found an email to Kenny and got a response immediately from his boss, nothing from Kenny. He never once apologized during the entire time. The boss took the initiative to send it up to the Erie location to have a real mechanic work on it. However, a thousand dollars later after a fuel pump install, it's still not fixed. They wanted me to spend another $1900 to try something else. I told them no. No more, I'm done. For my troubles, they gave me a whole $100 off! WOW, that was so kind of them after spending a few thousand dollars. After I got my car back, I didn't hear a word from anyone. They don't give a damn about customers, just taking their money. Never, ever again would I go near this business. This is not the first bad experience I've had with them, but it is guaranteed to be the last.
I was delighted to find Bill’s Crestmoor Automotive and to receive suc... read more I was delighted to find Bill’s Crestmoor Automotive and to receive such pleasant, friendly and efficient attention from Weston and Eli, who made this no longer young novice driver feel comfortable and reassured. They were very good value and I shall be going to Bill’s Crestmoor Automotive for all my auto needs in the future. Thank you, Weston and Eli. Marion Blado.
