I have never had a worse experience. They are terribly managed. They d... read more I have never had a worse experience. They are terribly managed. They don't communicate and they are inept. I brought it in for a tune up and 2 hours later, I had all kinds of issues. Brought it back in and they said they changed bad plugs and coils and said it was fixed. Drove it out of their parking lot and it was ten time worse. Not fixed at all. I paid them a thousand to change a water pump. Paid them for the tune up. Brought it back in and it stayed in their shop for 6 WEEKS. They contacted me exactly 3 times over that period to tell me they did nothing and lied about someone working on it. Of those 3 times it was only because I complained online about not hearing from anyone. Finally found an email to Kenny and got a response immediately from his boss, nothing from Kenny. He never once apologized during the entire time. The boss took the initiative to send it up to the Erie location to have a real mechanic work on it. However, a thousand dollars later after a fuel pump install, it's still not fixed. They wanted me to spend another $1900 to try something else. I told them no. No more, I'm done. For my troubles, they gave me a whole $100 off! WOW, that was so kind of them after spending a few thousand dollars. After I got my car back, I didn't hear a word from anyone. They don't give a damn about customers, just taking their money. Never, ever again would I go near this business. This is not the first bad experience I've had with them, but it is guaranteed to be the last.
Kenny and team did an excellent job fixing a severe oil leak on my 200... read more Kenny and team did an excellent job fixing a severe oil leak on my 2003 Honda Accord. I took the car over to Fine Tuned with an idea of what the problem was and the cost associated with fixing it. Go Honda had actually already looked at the vehicle prior to me seeing the guys at Fine Tuned. Kenny put the car up on the lift and showed me everything that was wrong. Honda did not do this. Kenny also pointed out other things that needed to be addressed and explained why. In the end, Kenny was able to do a lot more work than what Honda was going to do and at a cheaper price! The work was completed in a timely manner and Kenny kept me well informed on his progress I just recently took my 2008 Acadia in for Kenny to look at and received the same exceptional service! I highly recommend Fine Tuned Auto!
Would you trust this Auto Repair to your daughter? I did. I have to sa... read more Would you trust this Auto Repair to your daughter? I did. I have to say how kind and honest this shop is- I'm not in the same state, but we needed help, it's her only vehicle and it's old. The list of repairs needed was extensive AND expensive, but a common sense conversation with the owner helped us to see what we could and should do - until a new-used car could be found. When a business puts profit to the side - all that's left is integrity!
