I have never had a worse experience. They are terribly managed. They d... read more I have never had a worse experience. They are terribly managed. They don't communicate and they are inept. I brought it in for a tune up and 2 hours later, I had all kinds of issues. Brought it back in and they said they changed bad plugs and coils and said it was fixed. Drove it out of their parking lot and it was ten time worse. Not fixed at all. I paid them a thousand to change a water pump. Paid them for the tune up. Brought it back in and it stayed in their shop for 6 WEEKS. They contacted me exactly 3 times over that period to tell me they did nothing and lied about someone working on it. Of those 3 times it was only because I complained online about not hearing from anyone. Finally found an email to Kenny and got a response immediately from his boss, nothing from Kenny. He never once apologized during the entire time. The boss took the initiative to send it up to the Erie location to have a real mechanic work on it. However, a thousand dollars later after a fuel pump install, it's still not fixed. They wanted me to spend another $1900 to try something else. I told them no. No more, I'm done. For my troubles, they gave me a whole $100 off! WOW, that was so kind of them after spending a few thousand dollars. After I got my car back, I didn't hear a word from anyone. They don't give a damn about customers, just taking their money. Never, ever again would I go near this business. This is not the first bad experience I've had with them, but it is guaranteed to be the last.
I have to ask a question before my review. According to the service ce... read more I have to ask a question before my review. According to the service center here this is how a seat warmer is supposed to work. The question is DOES YOURS ?? You turn your seat warmer on and it get hot and sometimes doesn't stay on that long and then all of the sudden the power to the whole seat warmer goes out and the only way you can turn it back on to get it to work is to turn your car off and then turn it back on and hope the power stays on long enough to warm you up before the power goes off again and you have to stop and start you car again to get it to work ????? According to the service center here (I kid you not) told me and my wife that is how it is supposed to work. !!?I've owned other Hyundai's and other car's not Hyundai's and NEVER had a seat warmer do this !! I can't help but think because my wife brought the car in for service that this is an issue of discrimination because she is a woman. Any way my review is below. This review is of there service Department. We have a 2014 Hyundai Sonata 2.0 turbo. First thing is this is the second time We've brought our car in 2 times for these problems !!!! Our passenger seat heat warmer keeps losing power and we can't get it to come back on until we shut our car off and turn it back on. It will start to warm up and then all of the sudden the power to the button to turn the seat heater off and on or up or down will NOT WORK till I turn the car off and on. The service advisor and the "tech" that looked at the car said THIS IS HOW IT IS SUPPOSED TO WORK !!!!! So if your driving down the highway and your passenger needs the seat warmer on you have to pull over, turn your car off and start it back up, and then turn the seat warmer back on. They stood there with a straight face and said yes that how it work !!! I've had many cars with seat warmers and NEVER had a seat warmer do that. Does anyone else's seat warmer lose power and you have to turn off the car and then start it again to get it to work like they say my car does ? And they say that is the way my seat warmer is supposed to work ?? When I called the national customer service line to report them the tech on the phone was laughing as I told him this story because he couldn't believe that they told that is how there cars work. 2nd issue was the check engine light keep coming on and when we take it in and this time they said the gas cap wasn't tight. I call BS on this. But it says right on the cap to tighten to your hear a click. You can't tighten it any more then that. They had the #*^* to say we didn't tighten it. Again the guy laughed when I made the complaint. Use there service center at your own risk. This is not to mention how rude they were to my wife and can't help but think they said and did this just because she was a women and was the one who brought the car in.
I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two week... read more I purchased a certified 2012 Jeep Grand Cherokee on 12/29/17. Two weeks or so later when I had the fluids checked, the mechanic checking the fluids found a leak next to the transaxle case plug and a seal for the transaxle case. I informed the Sales Manager, Steve Kern and he started swearing at me about how hard he worked to get the deal done. That is problem one. Problem two is I tried to contact corporate 6 times over the course of 6 weeks to no avail. Problem three is that the transaxle fluid is in need of changing and if they indeed did an inspection, they should have found that. Before I even took it off the lot, a check engine light came on and the ignition coil needed to be replaced. Again, if they had done the inspection, they should have found it. I also have tried to contact the finance department to find out the expiration date of the certified warranty and in two weeks, I never heard back from them. I called for status on the repair numerous times on 1/16 and as of noon, Mountain time, they could not give me a status. At Noon, they had the vehicle in their possession for 5 hours.
