Not super happy. Staff was nice but I paid $640 to have a part replace... read more Not super happy. Staff was nice but I paid $640 to have a part replaced that had already been replaced in attempt to fix this issue because they were *confident* that it would fix the issue and it didn’t. Wish I could have got some of that back considering they replaced a part less than a year old and left me with the same issue.
My deceased father used to take his Saturn Vue here back about 15 year... read more My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.
I had an incredible experience with Kim. I took my Land Cruiser to the... read more I had an incredible experience with Kim. I took my Land Cruiser to the dealer and they tried to tell me my head gasket was cracked. Kim did a block test and some other diagnostics and quickly found out it was only a compromised radiator and got my Cruiser driving again. I can't be more thankful for Kim. She's the real deal.
