Super nice guys. They steered me to the right auto place, called ahead... read more Super nice guys. They steered me to the right auto place, called ahead to have them expect me and walked me to my car! Awesome! Magnus C.
Patricia is always bubbly and eager to help. Ed is quiet (opposites a... read more Patricia is always bubbly and eager to help. Ed is quiet (opposites attract), but an absolutely outstanding mechanic. He is a master at his trade and does it right the first time. I also had Ed work on my 2004 Alero, which was slowly dying. He replaced three tie ends and replaced the alternator. The car ran like it was brand new. You will never be disappointed to go to Baxter's Automotive. They are the BEST at what they do. Christine Parker
I called and set up an appointment Friday the 15th and was told by Bla... read more I called and set up an appointment Friday the 15th and was told by Blake, that they would be over Saturday at 10. Saturday 10 am rolled around and no call no show. I called at 10:15 to see if my directions were bad and Jeff told me that he sent a text (I never received any) and that they had been called to an emergency on I-25. He said that they would be over by 12. 12 rolled around and again they were a no show, no call. At 1:50 I sent a text, no response. I called at like 3:30-4 and the number had been disconnected (or I was blocked). I didn't ask for a miracle, didn't ask for anything but them to swing by to help diagnose a no start issue. However, common decency like a phone call to let someone know you are running late or can't make the appointment would be the right thing to do. One simple phone call and some honesty like "I over booked myself, or this repair is taking longer than expected" would have prevented a nasty review and someone having the impression that they were lied to. Obviously this is a great example of how to NOT run a business. Then out of the blue today (Sunday) I get a text that says "On the way" at 12:48. Well it's now 2:40 and no further info and again a no show. I can't give a 0 star rating or I would. I can't recommend them as you don't have any idea if they will show up and help you fix the issue. No I would not recommend them, and if you try them you might think twice about the quality of the repair/work. I read the previous reviews and made my decision to call based on them. Obviously my experience is no where near good.
