Sorry, I just don't trust them. Too many mistakes, misdiagnosis and ov... read more Sorry, I just don't trust them. Too many mistakes, misdiagnosis and overcharges. They'll do ONE repair but charge 2 time codes. i.e. If you replace the alternator and the belt you don't charge for each as if seperate. Its simply dishonest. I will say they did refund Hundreds of dollars on one screw up, because I caught it. I gave 1 star only because 0 wasn't an option.
First, it took almost two hours to get my oil changed. Before they bro... read more First, it took almost two hours to get my oil changed. Before they brought my car out they provided me with a list of issues that my car needed fixed, the biggest and most expensive being a new time belt. I was told the timing belt was cracking (I was priced an amount higher than the value of my car). I waited to get any repairs so I could get a second opinion and over night my car started leaking oil. I took it in to another shop that fixed the oil leak and they told me that the cover over the time belt did not look like it had been touched in a while and when they took it off to look, there was no cracking on the belt. Not only did Aspen auto lie to me, they extremely over priced me on repairs and created more issues with my car. I will never go here again.
I had an incredible experience with Kim. I took my Land Cruiser to the... read more I had an incredible experience with Kim. I took my Land Cruiser to the dealer and they tried to tell me my head gasket was cracked. Kim did a block test and some other diagnostics and quickly found out it was only a compromised radiator and got my Cruiser driving again. I can't be more thankful for Kim. She's the real deal.
