Firestone Complete Auto Care

I brought my car in for an oil change and was planning on selling in a few short weeks. I let them no that when I brought it in. I said, "I am not going to put anymore money into the car, I am selling it. I only want the oil change". They removed my serpentine belt that was fraying and refused to put it back on because it was too "damaged" to put back on. They wanted $150 to put a new one on. They made me sign a waiver to drive my now "unsafe" car off the lot and were very rude to me.

I e-mailed Firestone with my complaints and within an hour Kevin, the manager of this store called me back to address my complaints. I never expected that first of all! He apologized for his receptionist and did not make any excuses. He also explained to me that the 3 services that had been recommended were simply the 120,000 mile maintenance check. They were not things that the mechanics could have checked without taking the car apart. They were simply listing services that were coming up and had I let them know they had already been done they would have taken note of that. 

When I mentioned that they seemed to have missed that the brake fluid needed to be changed Kevin offered to not only re-check the brake fluid for us, but also to flush it for FREE whether the car needs it or not!! If that's not great customer service, I don't know what is. 

So, the moral of the story is, if you ever have an issue with Firestone, or any company for that matter, go to the company first to resolve the issue before you write a nasty review :)

I definitely recommend this Firestone and if you ever have issues just talk to Kevin.