HORRIBLE EXPERIENCE AT MARIO'S AUTO BODY & DETAILING POOR SERVICE ... read more HORRIBLE EXPERIENCE AT MARIO'S AUTO BODY & DETAILING POOR SERVICE They failed to complete my job as they said they would. They were supposed to repair 3 dents and they only repaired 2. On the 2 that they did repair, there was a very apparent scratch on one. They tried to show me the repair job after dark by using flashlights. They told me to bring it back in on the following Monday to finish the final dent. I brought my car in and no one was there. Not a single person at their shop. Then, on 5 more separate occasions, I brought my car in only to have them tell me to come in on another day. I finally asked for a refund on the remaining balance of my job. They would not give me the full amount because they “already used the paint.” Mario yelled at me. On the day of my refund, I walked into their building and was passed by another angry, clearly dissatisfied customer. ILLEGITIMATE OPERATION They gave me a $300 discount on an $1,800 job because they didn’t want to pay “credit card charges.” That’s a 16.7% discount while credit card processing companies typically charge <3% to process for small volume companies. They use a check cashing service rather than depositing the money directly into a bank account. Their reasoning was that they were “victims of identity theft.”
