Eric and his team were great. They didn't have my tire in stock and my... read more Eric and his team were great. They didn't have my tire in stock and my dealership didn't have time to change my tire this weekend, so i purchased the tire from the dealership and these guys took care of me free of charge. Not only that, they informed me that the dealership sold me a used tired when i bought a new one. I appreciate these guys for being upfront and giving me advice on the situation. Will be returning for all repairs in the future.
Harloff is the best place to get your car fixed. I have been going the... read more Harloff is the best place to get your car fixed. I have been going there for years and have never had a problem. All the staff is extremely nice and friendly. They will tell you anything you want ot know about your car. They are a little pricey but it's worth it. Just ask for Brad and your car will be fixed quickly. Harloff will tell you what you need, what price, and how immediate of a fix it is. I love them and would recommend them to everyone. Thank you Harloff Automotive!
Absolutely TERRIBLE. I started calling at 8:00 to inquire about bring... read more Absolutely TERRIBLE. I started calling at 8:00 to inquire about bringing my truck in for a smog check. I called continuously and the phone was finally answered at 8:08. I was told that they don’t take appointments, so I took my truck in by 8:25, at which time I was told that there was a 1 hour wait time and that he would call me when it was done. I left the truck and went home rather than wait there. After 1 hour and 40 minutes with no phone call, I called for a status. He said that they were having trouble with the machine and that they were taking the truck in right now. He should have called to let me know this after 1 hour (Website claims #1 Great Customer Service and #2 Reliability are both FALSE). He finished the call with telling me that it would be finished in 45 minutes. I waited for 45 minutes, then went in to pick up the truck. After standing in the shop for nearly 10 minutes with mechanics walking past me and no one offering to help me (Website claim #1 Great Customer Service is again FALSE), I saw my truck parked behind the shop, so I went to take a look to see if it looked like anything had been done. I found the truck with the door open and the key in the ignition with the ignition beeping. The truck was just a couple of feet from the sidewalk and street. ANYONE walking by on the sidewalk definitely would have heard the beeping, and known that the key was in the ignition. If they had decided to steal the truck it would have been gone in 2 seconds with absolutely NO chance of the theft being stopped. This is INCREDIBLY IRRESPONSIBLE and leaved the El Cajon Smog owner liable to buying me a brand new truck. I took the key out and closed the door and went back around to the front of the shop. After standing there for several more minutes, someone finally offered to help me. I was told that the truck STILL had not been taken in. The guy added that they were going to take it in right now, even though all of the bays were full. Yet ANOTHER lie? (Website
