I was told to take my 1997 extra cab dually which mind you has only 3... read more I was told to take my 1997 extra cab dually which mind you has only 30k miles and was appraised before modifications at $16,000 to Elk Grove to get it lowered by Rick. This shop is a joke. I came in with a brand new DJM 5/7 drop 7" rear flip kit and 3" front djm spindles plus 2" lowering springs. My truck already had a 3/4 drop belltech installed 20 years ago. So, they lower my truck without telling me they are going to re-use the 20 year old belltech drop spindles. I brought all new DJM parts to instal and instead of using my new drop spindles they use my old ones without asking if it is allright. Then I have them instal rear helper bags which I purchased online from air ride technologies and they instal different bags without telling me or calling me to let me know. Wtf. So in the end it takes them 6 weeks to finish my truck. My truck has been garaged since brand new and is like new in/out minus a few paint blemishes on the driver bed. I go to pick it up and it has been parked under a tree with a lot of sap the entire time it was there. It is coated with sap, the trim is now all dried out on the roll up windows between the outer door and glass. The mirrors have marks all over and the paint needs a full clay bar/cut and buff. I asked them why they didn't detail the outside before me picking it up and they were like really. Come on what's the big deal. I'm sorry but do you know where to find a white 1997 454 vortech extra cab dually with grey interior that is close to like new condition anywhere??? I don't think you will. I was building this as a show truck and now I have soooo much more to put into it because they treated my truck like a 200k mile truck in primer.
I called Mike for an estimate to fix our car. He communicated clearly ... read more I called Mike for an estimate to fix our car. He communicated clearly with me his fee structure, right up front. He came out the next day to look at our vehicle right where it was parked, which was in front of our house. After his initial diagnosis, we discussed his plan to fix the oil leak and the total cost. He said he never exceeds the total cost quoted, but only charges for time spent and materials, so the total can be less than the quote. He then purchased the parts and installed them. He kept me informed and was easy to talk to. The repair was completed successfully, on time, on budget and not a drop of oil was spilled on the street. He even checked back a week later to make sure I was a satisfied customer and I was! I will definitely call Mike the next time I have an automobile issue.
Staff at Sierra Truck & Van were curteous, informative and results-ori... read more Staff at Sierra Truck & Van were curteous, informative and results-oriented. Hugh not only gave me a great esitmate, but pitched in and personally used his considerable knowledge, expertise and experience to modify both the replacement parts and truck parts to ensure a perfect fit and smotth operation - all at a modest price! Great people = great business and Hugh & crew at Sierra are GREAT!
