Do yourself a favor and DO NOT let them touch your trailer! I asked s... read more Do yourself a favor and DO NOT let them touch your trailer! I asked several times for an estimate and never got one, then was surprised with a bill of $1900 for substandard workmanship. He said the LED lights were $50 ea but I looked on Amazon and they were around $7.00. The installation was terrible with lights not flush, visible broken off screw, cover plates not put back properly, new light with old gasket. He was supposed to fix the trim on both fenders with gorilla glue because he didn't think he could get new trim but when I picked it up I was horrified to find that 1 fender was left alone and not glued and the other fender had new trim that looked like a hack job. When I asked why he left the fenders mismatched he said that the one fender didn't need it even though the trim was hanging loose just like the other side. When that reason didn't satisfy me he said that he only had enough trim to do one side! Then, he flat out lied and said that I approved replacing the trim on only one side. Outrageous...now it looks worse and I had to take it somewhere else to fix their screwups. When I tried to show him the poor workmanship he got in my face and was condescending and intimidating. I would file a claim with CA Dept of Consumer Affairs but they are not licensed. This guy needs to retire....totally unprofessional.
STOP!!! READ THIS: Napa Valley RV & Marine = Zero Customer Service, Un... read more STOP!!! READ THIS: Napa Valley RV & Marine = Zero Customer Service, Unfriendly, Unprofessional, Poor Quality of Work, Take no Responsibility, Charge for products not installed, …… I have serviced my boat myself for years and it never let me down, no serious problems and reliable. The forward and reverse shifting needed adjustment and as per the maintenance manual you needed factory calibrated equipment to do this properly. I am a supporter of local business and went down to Napa RV and Marine to ask them if they have the equipment and skills to work on my boat, they said they did. I went online to verify them and find their website stating: Premium Marine Service, Quality Assurance, knowledgeable and friendly staff, 25 years of industry knowledge, high level of attention, “ We thrive in customer service and quality care” Established 1987….. This is what happened and you can be the judge: 1. I took my boat to Napa RV & Marine in Jan 2013 to look at my forward/reverse selection, and while doing it change the oil in the stern-drive and engine. 2. They took 6 weeks before all was done, I took the boat out to the lake and within 3 – 5 min on the water the stern-drive seized up….. 3. I took the boat back to Napa RV and Marine, they said they will look at it. 8 weeks later they do not return my calls and I need to go down to the shop and see them in person week for week, with their promise that they will open the stern-drive within a day or so. 4. Finally two months later in August they find the time to open the stern dive and found the top roller bearing seized up. They distanced themselves from the problem immediately and took no responsibility….quoting me $2,500 for a refurbished replacement. 5. I called the folks reconditioning these drives, the first thing they asked, was if the oil was changed. They said they see this all the time if the stern drive oil was not filled as per the OMC procedure. Thus, you end up with an airlock inside of the drive and as soon as
This place had me wsiting in the rain for 5 hours. And charger 500 to ... read more This place had me wsiting in the rain for 5 hours. And charger 500 to take me across tow. That's Wat happens when your feeding these people they take advantage !
