1 - very bad accuracy with completion time. We called earlier last wee... read more 1 - very bad accuracy with completion time. We called earlier last week and made an appointment to drop off the vehicle on Wednesday, they told us it would be completed by Friday with confidence. So we expected the vehicle to be done 2 days later, vehicle ended up being done the following week on Wednesday, 7 days later. Not the biggest issue, things happen, but the events to follow with such a remarkable delay in comparison is very bad, also considering every following day we were unable to get an accurate statement when vehicle would be done, which altered are scheduled day by day. 2 - apparently they have only one main mechanic to work on vehicles, they told us the mechanic is out for injury, and is part of the reason why our vehicle work was so delayed. If I knew we were going to get a shitty substitute of work, I would have asked for a refund since the mechanic was out unexpectedly with everyone. 3 - my wife called at least a dozen mechanics, in Modesto and the surrounding areas. This place wasn't the cheapest, but they gave us their time and trust during our phone inquiry. One thing they told my wife was the job was going to be a flat given rate, that included taxes. I had my wife call them back to schedule an appointment, and to ask again about the flat price, and the person she spoke to said "yes tell your husband do not worry, that given price includes taxes and the following work". 7 days later, after 5 days late with job completion my wife went to pick up the car, and they ended up charging close to a couple hundred dollars in taxes on top of the flat rate that we were given the previous week. 4 - last but not least, they fucked up our car, and they denied all of the damages done to the vehicle. http://imgur.com/a/7B1aMrj At the moment our insurance company is currently investigating it, to determine if the work they done could have caused this damage. There is other scuff marks not in these pictures, marks that look like they used improper tools to pry off vehicle body parts. To be very honest, besides being very furious and frustrated, I am very concerned of the engine work they have done with my vehicle too. So far it seems good, but I don't feel secure about it at all for the long run.
We are considering buying a used car. I called to ask what it would c... read more We are considering buying a used car. I called to ask what it would cost to have it inspected. I found out the inspection is without cost. This is a family run business that takes diligent care of it's customers and great pride in their work. Like the olden days! Thank you Balswick's!!! PS They are the ONLY one's we trust our oil changes and smog checks to. Courteous, attentive, honest, and quick!
First off, Al is one of a kind. He is truly a passionate professio... read more First off, Al is one of a kind. He is truly a passionate professional. I believe he has been in this location for about 20 years. I brought my car in for a full tune-up. It was my first experience at Quality Auto. Ive passed by many times but never used the service till recent. He is a completely honest man and does anything possible to help save a penny. Seems like most of his costumers have been around him for a long time. Many people in the business were very warm and friendly with him as I was sitting in the office. It clearly showed trust and made me feel even more better bringing my car to him. Mechanics these days are very hard to trust, that's not the case with Al at Quality Auto in Turlock. Rosa
