Car shaking while driving at speed. Seemed obvious alignment problem. ... read more Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.
I came to Extra Care Auto with a used Toyota pick up, for some suspect... read more I came to Extra Care Auto with a used Toyota pick up, for some suspected engine issues. The crew at Extra Care, truly provided extra care. They took the time to find the issue and explain what was needed and why. They showed me the used parts and what to keep an eye on. It is comforting to have complete trust in a mechanic. If you are looking for a auto repair shop you can trust. These are your guys!
I started by taking my Honda here just for a cheap oil change, but whe... read more I started by taking my Honda here just for a cheap oil change, but when I had other issues, I returned. Issac is unfailingly polite and helpful, and when I had a "check engine light" problem, he told me it was best to try the small and inexpensive fix first, which he did. He also researched the problem on the web, and showed me a recall which may have contributed to the problem. Issac is a born mechanic- he just knows cars! I also feel that he is as honest as the day is long. I know that many people think all mechanics are cheats, but I also know people want their car fixed for a song, or do not value a workers time and ask for lots of "freebies" or at least free advice. Glen D. Santa Cruz, CA
