My wife’s expedition blew a heater hose while at Coffee Bean with stea... read more My wife’s expedition blew a heater hose while at Coffee Bean with steam coming out from under the hood she drove next door to American Tire. The guys “T” as in Mr. T was very helpful, even assisting her a tow to the dealer through AAA (garages don’t typically assist you going elsewhere, but they were helpful). Upon arriving to assess the problem I realized the “new” heater hoses are not hoses at all but rather multisegment manifolds. I felt comfortable with everything explained, they confirmed that the parts were available and it would be done by the end of day and it was. Very happy with the service and how we were treated. 5 star all the way!
I DO NOT RECOMMEND PURCHASING any tire here, especially American Tire ... read more I DO NOT RECOMMEND PURCHASING any tire here, especially American Tire Depot in Yorba linda and I bet all American Tire Depot stores must be all same type of bad customer service. I had my 4 tire replaced here and when I pick it up my driver side had long streaks of tire marks and deep scratch of almost 2 feet, you can see white primer coming out from the paint. I told them about it and of course they denied that they've caused it. I emailed corporate and talk to the store manager (Michael) but corporate never replied and the manager does want to even look at it. One of the staff tried to help me just by taking pictures but thats it, nobody called me back for any response or help to fix it. Technicians alibied that the scratch was already on my car before but when I ask them how come they did not call my attention to show me, especially a long streak like that should be brought up before pulling in my car but they could not give me an answer and that only means they are lying. Also the temporary Manager his name is Michael was so rude and lazy, he does not even want to take a look at the scratch. He kept saying he will call their Regional Manager but he never did. I am telling you DO NOT GO TO THIS STORE OR this company, No customer service and they do not want to be held liable for damages incurred at their store. Also just come to think of it YOU ARE NOT REALLY BUYING A TIRE FREE WHEN YOU BUY 3 TIRES, the price is always based on 4 tires and they are just deceiving you with a sales strategy, they give you discount but not the price of a tire free and they will hit you back with labor with something else when you agree to replace all the bunch of parts they tell you that you need to replaced. Bad company, Bad business and Bad people they all go along isn't it?This is the 2nd time i bought tires here, this will be the last time I will ever be dealing with this company. I STRONGLY DO NOT recommend this company, NO WONDER THEY ARE NOT BBB ACCREDITED.
First let me say the African american manager I assume never greeted m... read more First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.
