Do NOT come here if you have an investment vehicle. I have come into t... read more Do NOT come here if you have an investment vehicle. I have come into this shop since April 2022 to do four installs, including speakers, a subwoofer, an amp, and a head unit. The first install was fine, but I noticed that Felipe was constantly saying that he has "been doing this for 30+ years". After the next few installs, he became more and more arrogant and his customer service skills went out the window. Instead of helping me find a solution to any issue that would come up, he would say "what can I tell you?" or "I told you there would be nothing but issues with this unit". Also, he would take 1 week vacations constantly throughout the year without notice or website updates. He would also stop answering messages via text and voicemail. The last visit was the worst on 10/21/2022. After spending $580 just for a head unit install without parts, I came for a follow-up. I asked him to add the two usb cords that came with the head unit somewhere under the dash. Thirty minutes later, he calls me to pick up the vehicle. He had drilled straight through the area under the dash without asking me or even taking off the panel first, and he did not even have the courtesy to clean up the plastic debris. I really hope he did not drill through any wiring behind it. I felt like he rushed me out because he was going on vacation the following week. Overall, I believe Felipe is someone who is unenthusiastic at this point in his career, and he will likely retire soon. I would not count on any warranties that he offers or responsiveness. This shop is disrespectful and unprofessional and puts the JL Audio banner outside the shop to shame. Take your business elsewhere. If he treated someone like me who spent a lot of money at his shop, imagine how Felipe will take advantage of you. Thanks
Family owned business, caring, knowledgeble. Very friendly staff. I ... read more Family owned business, caring, knowledgeble. Very friendly staff. I had a tricky issue and they fixed it in a timely manner.
I had a great experience with William Michael Automotive. I brought my... read more I had a great experience with William Michael Automotive. I brought my car in with a weird noise and they were able to quickly diagnose the problem and propose a solution. I was blown away by the emails I received from them with photos of my actual problem along with diagrams of how it should look and function. They really go out of their way to make the customer feel comfortable that they are getting great service. I really appreciate the level a detail they took in their work and would highly recommend them to anyone I know looking for a mechanic they can trust!
