My first visit for maintenance after my Mercedes warranty expired. The... read more My first visit for maintenance after my Mercedes warranty expired. The experience was overwhelmingly positive. Herbert has a professional calmness that exudes knowledge and confidence. You are immediately aware that you and your car are in good hands. Herbert's fees are fair and he will tell you exactly what your car needs- and perhaps more importantly, what your vehicle does not need. I am very pleased that I trusted Herbert with my C300 sport package AMG, and expect to return for any and all future service needs. sincerely, Stan Kelley
I am new to the area so I relied on Yelp and Google ratings to help me... read more I am new to the area so I relied on Yelp and Google ratings to help me find Hank's Tire. It's an "old school" place - been in business since the 50's and it is second generation family owned - a gem of a find. They educated me, didn't pressure me and made me and my car much happier. Thank you guys!
I have never been so insulted in my life. I sent my 20 y/o daughter t... read more I have never been so insulted in my life. I sent my 20 y/o daughter there to get her tire balanced. When she gets there one of the tire guys says she needs 4 new tires and it was going to be over $400. Two tires were put on less than 6 months ago, almost full wear left. She calls me up and I go there to talk to them. I spoke with the guy she talked and showed them that the front tire was 1 mm from the wear marks, but the back was totally fine, the guy said, "Yeah I guess so." I asked him "What the heck were you trying to do, scam my daughter?" He said nope, turned and walked away. I asked where the manager was and he comes over. He looks at the tires and said the front two are ready to be replaced. I told him I didn't appreciate what transpired. Then the manager said "How many daughters do you have?" I said "two", then he said "obviously this one isn't your favorite if you let her drive around like this". I've done business them Hank's tire a few times, and I will never ever step foot in there again. I will make it a point to always tell anyone about this experience for the rest of my life.
