If you're reading this, you definitely are looking at the right mechan... read more If you're reading this, you definitely are looking at the right mechanic shop! I've taken all of my cars to Frank's. I live all the way in Pasadena and I'm taking my cars to Frank's every time. No other mechanic can beat the level of detail and efficiency Cesar and his team bring to the table. Do yourself a favor and take a break in their clean, positive atmosphere while Frank's great staff pamper you with GOOD coffee or water, deliver top tier services and get your vehicle better than new!! Plus, I love working with honest people! Tell my man's Cesar, McRae sent you!
I highly recommend Franks, they provide excellent customer service. ??... read more I highly recommend Franks, they provide excellent customer service. ????????
Horrible customer service! I was told a 2 hour wait only to find out a... read more Horrible customer service! I was told a 2 hour wait only to find out after the 2 hours they said there were six cars ahead and it would be even longer. At this point I asked to buy the tire and take it elsewhere only to have Richard the manager tell me I couldn’t pay cash and called me a liar and said that Arnold the employee that helped me in the first place never told me 2 hours. I proceed to get upset after they had already wasted 2 hours of my time called me a liar and wouldn’t sell to me because I only had debit for him to flat out say well I don’t even have to sell you anything! No people skills at all will not be going back there again and will tell everyone I know to not go there! And the crazy thing is I even called the district manager Tony and and he proceeded to say that I acted inappropriately and was not even there! So I’m guessing him and Richard must be close. Thanks you American tire for showing your true colors!
