1 - very bad accuracy with completion time. We called earlier last wee... read more 1 - very bad accuracy with completion time. We called earlier last week and made an appointment to drop off the vehicle on Wednesday, they told us it would be completed by Friday with confidence. So we expected the vehicle to be done 2 days later, vehicle ended up being done the following week on Wednesday, 7 days later. Not the biggest issue, things happen, but the events to follow with such a remarkable delay in comparison is very bad, also considering every following day we were unable to get an accurate statement when vehicle would be done, which altered are scheduled day by day. 2 - apparently they have only one main mechanic to work on vehicles, they told us the mechanic is out for injury, and is part of the reason why our vehicle work was so delayed. If I knew we were going to get a shitty substitute of work, I would have asked for a refund since the mechanic was out unexpectedly with everyone. 3 - my wife called at least a dozen mechanics, in Modesto and the surrounding areas. This place wasn't the cheapest, but they gave us their time and trust during our phone inquiry. One thing they told my wife was the job was going to be a flat given rate, that included taxes. I had my wife call them back to schedule an appointment, and to ask again about the flat price, and the person she spoke to said "yes tell your husband do not worry, that given price includes taxes and the following work". 7 days later, after 5 days late with job completion my wife went to pick up the car, and they ended up charging close to a couple hundred dollars in taxes on top of the flat rate that we were given the previous week. 4 - last but not least, they fucked up our car, and they denied all of the damages done to the vehicle. http://imgur.com/a/7B1aMrj At the moment our insurance company is currently investigating it, to determine if the work they done could have caused this damage. There is other scuff marks not in these pictures, marks that look like they used improper tools to pry off vehicle body parts. To be very honest, besides being very furious and frustrated, I am very concerned of the engine work they have done with my vehicle too. So far it seems good, but I don't feel secure about it at all for the long run.
After multiple complaints to Lexus service, where I previously took my... read more After multiple complaints to Lexus service, where I previously took my 2008 Lexus, I finally got fed up with poor service and safety concerns. One visit to McCoy Tire and my car is riding/driving/performing better than it has in 60,000 miles. Now with 120,000 + I feel like my car could go another 50-60,000 miles. Thanks McCoy for taking care of me and my car the way it always should have been taken care of. Elaine S.
The guys that work here are really nice and really knowledgeable. I've... read more The guys that work here are really nice and really knowledgeable. I've been coming here for years and the guys always treat me with class and respect. Eric is awesome and I recommend this place to everyone. Katie Accornero Sonoro CA
