Best auto repair shop I've experienced in my 45 yrs of owning cars. Th... read more Best auto repair shop I've experienced in my 45 yrs of owning cars. These guys are polite, timely and proficient. Wouldn't take my car any place else.
First let me say the African american manager I assume never greeted m... read more First let me say the African american manager I assume never greeted me. We had new tires and two alignments done and less then 6 months later the tire was half bald which obviously indicates the alignment was not done properly. As soon as my husband begin to question and ask about next steps we were immediately told to read our contract and we were basically "dumb" for thinking that should be pointed out. The manager said come back later and I'll do the rotation although you didn't read the contract over and over in an extremely patronizing manner. I have an 08 ml350 in good condition so if the work had been done right we would not need new tires less then 6 months later. More then that this gentleman is basically "yelling" at my husband as if he is not intelligent. My husband is an accountant of high intellect I then informed him not to contract me because we own a business and are aware of how contracts works. At the end of the day we do what is right for the customer not in a manner that demeans or patronized them. He begin to yell louder mock me say " I'm not dealing with you I assume because he did not want to be corrected by a women. This man was extremely unprofessional condescending. Funny thing is when the caucasian women went to get her car he placed her keys in her hands warmly and said have a beautiful holiday. But I did not even get a how are you today. Being in management for 17 years I have never personally experienced reverse racism. Guess there is a first time for everything. Please stay away from this place. If you can't please read your contract and you will be better served if your non black. Good luck and choose wisely.
Went to get my A /C recharged. The guy tells me that it's holding pres... read more Went to get my A /C recharged. The guy tells me that it's holding pressure, but two valves are leaking. (What?). Tell's me my cabin filter is totally clogged. ( Just changed it two months ago, checked in parking lot after they were done, it wasn't ) $330 later, he tells me it is working fine now and is 32 degrees colder, but I won't notice today because it's not that warm out. I was watching these guys working on my car, when they were supposedly working, and I really don't think they did a thing. I would not take any vehicle here again, in fact I would like to take them to small claims court. They are committing fraud in my opinion. BEWARE!!!
