Took my 2012 Nissan Maxima here for an oil change and 115,000 mile ser... read more Took my 2012 Nissan Maxima here for an oil change and 115,000 mile service in June. I had an appointment but after waiting 3 hours I left with only an oil change. They told me I needed to replace my brake pads ASAP as my front pads only had 4 mm left, replace my front 2 tires ASAP and get an alignment because there was “uneven wear and tear on my front tires meaning there is a serious problem with the alignment”. Well 2 months later I just took my car into a shop down the street to get my front brake pads replaced and they informed me that they are at 8 mm and need no service at this time. they also said that my tires need to be replaced but there is NOT any uneven wear or tear. This is fraudulent business practice.
I took my vehicle to A1 Auto Truck and Repair. I was greeted by the ow... read more I took my vehicle to A1 Auto Truck and Repair. I was greeted by the owner and we discussed the multiple problems that my Kia Amanti was having. I got the vehicle back later that evening. I was amazed at the quality and the professionalism of this shop. When they handed me the bill it was better that they originally quoted me. The car drives like a top and recommend that if anyone needs an expert diagnosis, go th this shop. Prices and services way better that that of any dealership that this old man has ever experienced.
Horrible customer service and dealership prices. I came in for an alte... read more Horrible customer service and dealership prices. I came in for an alternator. I was told it wasn't the alternator and could be something else. Five hours later I was told it was the alternator. I was given a quote higher than any other reputable shop that I called. When I told the woman at the desk that I would prefer to take it somewhere else, she yelled, "YOU CAN'T LEAVE YOUR CAR HERE! YOU MUST TAKE YOUR CAR RIGHT NOW TODAY!" She was very unprofessional and showed her true colors. I calmly stated that I would like to take my car now. The entire time I was at the shop waiting she could not keep up with the paperwork in the shop and trying to butter people up by calling them “BAAAAABBBBBYYY” and “SWEEEETTTY,” totally inappropriate. It is obvious she is incompetent and emotionally unstable by my experience. I was given an outrageous price after they took forever to tell me what was wrong with my car so that I would be stuck getting it fixed there. Several other customers walked out of the shop complaining of ridiculously high prices. After immediately leaving this shop, I took it to a great shop and I am extremely happy with the low price and dealership quality parts. I highly recommend that this shop should be avoided!
