Bad customer service. Won't honor "totally satisfied" slogan on shop w... read more Bad customer service. Won't honor "totally satisfied" slogan on shop window. Used expensive ($1000), inferior, cheap, embarrassing Fast and Furious HID "ricey" replacement headlights instead of "factory OEM parts" as stated on company Facebook page. Prior to work done, I sent email links from US and local vendors that carry replacement Original Equipment Manufacturer headlights from the Japanese Domestic Market. Precision Collision never called/emailed me to say that they couldn't find "a replacement." When I asked why they didn't instead use OEM United States Domestic Market replacement parts, they didn't have an answer. Instead pushed the blame to my father-in-law who "authorized the parts" while I was out of town. To remedy, I asked for OEM replacement parts. Offered to get me a quote. Won't refund, resale, or exchange the crap inferior products it put on my car (nevermind replacing the rare OEM JDM parts I had on there in the first place). So, no, I do NOT want a quote. I want you to fix YOUR MISTAKE and YOUR BAD PRACTICE. And since only ONE of my OEM JDM headlights was broken, I want the one headlight that was NOT broken. Issues: Bad customer service over phone; doesn't honor company slogan or the practices it identifies on its own company profile; scammed and overcharged the cash-paying private party that wrecked my car in the first place; used expensive (4x more than OEM) and inferior parts; has the nerve to ask me if I want another quote. Receives 1 star out of 5 because the actual work performed was merely satisfactory.
Thank you to Shane and everyone who worked on my car. Looks better tha... read more Thank you to Shane and everyone who worked on my car. Looks better than new. They do excellent work, you will be more than satisfied.
PLEASE, DO NOT GO TO OC NISSAN of GARDEN GROVE, CA for anything (ie. b... read more PLEASE, DO NOT GO TO OC NISSAN of GARDEN GROVE, CA for anything (ie. buying a car, getting service maintenance for your car, etc.). I DO NOT RECOMMEND OC NISSAN OF GARDEN GROVE, CA TO ANYBODY - ESPECIALLY MY FRIENDS AND FAMILY, SO THIS MEANS TO ALL OF YOU, TOO! I bought a car from them and I was treated badly, without Integrity and Ethics (they say they have high Integrity and Ethics - this is BULL CRAP!), and they damaged my car in so many ways (broke my front window, scratched my odometer's window and doors, dirtied my car with black stuff, dented my tire's metal thing - making my car lose tire pressure every month, dented the side-bottom of my car, and yelled and lectured me about Nissan of Garden Grove's Integrity and Ethics after losing my personal belongings). I told them about this - they didn't care and said that they do no such thing. They only fixed my front window because the damage was too big to be ignored. Also, before I bought the car - my mind was set on a different car with cash back on it - the sales person told me to buy another car because it has the same amount of cash back on it, so I did. THE CAR THAT I BOUGHT DID NOT HAVE ANY CASH BACK VALUE AT ALL! The sales person told me that the INVENTORY PRICE is the SAME as the MSRP (MANUFACTURE'S SUGGESTED RETAIL PRICE) - SO NOT TRUE! Also, I was denied a print-out copy of the INVENTORY PRICE - people, please know that if you ask for a print-out copy of the INVENTORY PRICE - you should get it (they shouldn't deny you). Also, I was promised a whole year's worth of free oil change (no matter how many times I brought my car in for the service) - THEY LIED! I ONLY GOT 4 FREE OIL CHANGES IN TOTAL.
