Let me tell you about JCW Auto Repair. On 8/9/2024 I was traveling f... read more Let me tell you about JCW Auto Repair. On 8/9/2024 I was traveling from Berkeley CA after visiting my son, daughter in law and toddler grandson back to my home in north coastal San Diego. I had my 5 month old Corgi puppy with me, (she was a champ the entire trip). I noticed during the grapevine approaching the LA National Forrest the engine seemed to be working hard. I saw freeway signs recommending drivers turn off their AC during the steep grades and incline and I did so. Google maps redirected me to go through Pasadena to SD vs LA as LA rush hour traffic was slammed on Friday. Travel slowed considerably and I noticed my temperature gauge starting to rise in the stop and go traffic. I turned off the AC again, it was 107 degrees outside. Across the freeway from me was a Subaru car dealership, but it was now 5:01 and I know the service dept would be closed. I took the very next exit as I could see it was an industrial area and there had to be something there. I pulled over in some shade to let the car temp gauge to cool down. I saw the car repair shops were all closed. I thought about calling AAA, but what could they do other than tow me? I called my brother in law in SD, he had me pop the hood and check the coolant which was almost empty. He directed me to drive a few miles just west of my location to an O'Reilly auto parts store and he would coach me how to add the coolant. I started to drive about a block and found JCW Auto repair with the bay doors still open. It was clear everyone was closing up but stayed to help me. Jed immediately went to work, I popped the hood, he could smell the radiator heat. Jed immediately noticed my radiator cap was broken. I explained I had taken my Subaru to the dealership two days prior to my road trip to have the oil changed, tires rotated and the fluids all checked. Jed said the service department should have caught this broken radiator cap. Two jugs of coolant. Jed tried to find a used radiator cap that would work, he finally took one off his own personal vehicle that fit my Subaru. Jed cautioned me to drive the rest of the way to SD at normal speeds with no AC. It was blazing hot out there. He even gave me a jug of water if the temp gauge started to rise again and explained do not open the cap until it cools down. Jed seemed genuinely concerned and worried but felt I should be able to make it to San Diego if I take it easy. I asked Jed how much I owed him and Jed told me to give him whatever I thought was right. I am a widow traveling alone, I am beyond grateful for Jed dropping what he was doing to take care of me and get me on my way. He had along day at work and was ready to go home. Jed really saved me and my little puppy. He saved me an expensive repair bill or even my car breaking down on the freeway. I shudder at the danger of that. My sons and my family are exceptionally grateful too. It should be noted when I got to San Clemente I turned the AC on and the temperature gauge never moved from the middle center line. It was so chilly in the cabin my fingers and feet were numb with cold air. I would definitely, most assuredly take my vehicles to JCW Auto repair for all my service needs and might even drive to Azusa from SD for such quality excellence in service. This is the America I grew up in, where there was honesty, integrity and high moral character among our car mechanic professionals, where a handshake was considered to have as much value associated with it as a man giving his word of honor. JCW is exceptional car service care. Jed and his crew are consummate professionals. Again my profound heartfelt thanks
My wife’s expedition blew a heater hose while at Coffee Bean with stea... read more My wife’s expedition blew a heater hose while at Coffee Bean with steam coming out from under the hood she drove next door to American Tire. The guys “T” as in Mr. T was very helpful, even assisting her a tow to the dealer through AAA (garages don’t typically assist you going elsewhere, but they were helpful). Upon arriving to assess the problem I realized the “new” heater hoses are not hoses at all but rather multisegment manifolds. I felt comfortable with everything explained, they confirmed that the parts were available and it would be done by the end of day and it was. Very happy with the service and how we were treated. 5 star all the way!
I DO NOT RECOMMEND PURCHASING any tire here, especially American Tire ... read more I DO NOT RECOMMEND PURCHASING any tire here, especially American Tire Depot in Yorba linda and I bet all American Tire Depot stores must be all same type of bad customer service. I had my 4 tire replaced here and when I pick it up my driver side had long streaks of tire marks and deep scratch of almost 2 feet, you can see white primer coming out from the paint. I told them about it and of course they denied that they've caused it. I emailed corporate and talk to the store manager (Michael) but corporate never replied and the manager does want to even look at it. One of the staff tried to help me just by taking pictures but thats it, nobody called me back for any response or help to fix it. Technicians alibied that the scratch was already on my car before but when I ask them how come they did not call my attention to show me, especially a long streak like that should be brought up before pulling in my car but they could not give me an answer and that only means they are lying. Also the temporary Manager his name is Michael was so rude and lazy, he does not even want to take a look at the scratch. He kept saying he will call their Regional Manager but he never did. I am telling you DO NOT GO TO THIS STORE OR this company, No customer service and they do not want to be held liable for damages incurred at their store. Also just come to think of it YOU ARE NOT REALLY BUYING A TIRE FREE WHEN YOU BUY 3 TIRES, the price is always based on 4 tires and they are just deceiving you with a sales strategy, they give you discount but not the price of a tire free and they will hit you back with labor with something else when you agree to replace all the bunch of parts they tell you that you need to replaced. Bad company, Bad business and Bad people they all go along isn't it?This is the 2nd time i bought tires here, this will be the last time I will ever be dealing with this company. I STRONGLY DO NOT recommend this company, NO WONDER THEY ARE NOT BBB ACCREDITED.
