My first visit for maintenance after my Mercedes warranty expired. The... read more My first visit for maintenance after my Mercedes warranty expired. The experience was overwhelmingly positive. Herbert has a professional calmness that exudes knowledge and confidence. You are immediately aware that you and your car are in good hands. Herbert's fees are fair and he will tell you exactly what your car needs- and perhaps more importantly, what your vehicle does not need. I am very pleased that I trusted Herbert with my C300 sport package AMG, and expect to return for any and all future service needs. sincerely, Stan Kelley
Excellent customer service at this American Tire Depot, I didn't had n... read more Excellent customer service at this American Tire Depot, I didn't had no problem at the first tire depot in Torrance on Hawthorne Blvd when I purchase my tire set but after today I'm really disapointed I called a appt for my tires to be rotated the guy was able to give me the appt the same day I was happy but meanwhile my truck was getting a oil change @ the dealership which took almost 2hrs instead of 1hr so made me late to my appt at American tire depot in Torrance so I get there and the guy didn't want to help me at all because it was almost 3 o'clock and had 4 cars ahead of me. I wouldn't mind to wait but he didn't even offer me. Instead he wanted to give me an appt for tomorrow, so I started calling all the American Tire depot around my area and found me the 1 in Hawthorne in Rosecrans Ave the guy who answer my called told me to come in and was going to help me with my rotation and they sure did help me ASAP when I got there and was out in less then a 1hr thank you guys so so so much for your help. Manzo Aguilar
I thank my lucky stars for this place!! For as long as I've been takin... read more I thank my lucky stars for this place!! For as long as I've been taking my car to the team here, which is about 6 years now (this was previously a Nappa, with the same team), I have always been listened to genuinely and given considered, expert recommendations for my old car. It's thanks to them that it keeps on going!! Managers Albert, Mitch and the mechanics are top notch, friendly and so helpful! They take the time to listen and explain. At first, having just moved to LA, I used to cross-check their recommendations with a friend who owns a repair shop back where I used to live. Every time, he agreed with the basis for their assessment, plan of action, and price. As an example of their honesty, there was one type of repair that, for the type of car I have, is apparently best done by the dealership, and they told me that up front, rather than just doing the repair themselves without telling me and leaving me with the chance that the car may not work as it should. They have never been pushy and they help me prioritize what needs to be done and what can wait. They have sometimes gone out of their way to help me. The friendliness and reliability with which I'm treated here makes this Napa shop a valuable part of my sense of community here in Hollywood. I'm so grateful to have them and couldn't recommend them more highly! Janet Caper
