I am new to the area so I relied on Yelp and Google ratings to help me... read more I am new to the area so I relied on Yelp and Google ratings to help me find Hank's Tire. It's an "old school" place - been in business since the 50's and it is second generation family owned - a gem of a find. They educated me, didn't pressure me and made me and my car much happier. Thank you guys!
I have never been so insulted in my life. I sent my 20 y/o daughter t... read more I have never been so insulted in my life. I sent my 20 y/o daughter there to get her tire balanced. When she gets there one of the tire guys says she needs 4 new tires and it was going to be over $400. Two tires were put on less than 6 months ago, almost full wear left. She calls me up and I go there to talk to them. I spoke with the guy she talked and showed them that the front tire was 1 mm from the wear marks, but the back was totally fine, the guy said, "Yeah I guess so." I asked him "What the heck were you trying to do, scam my daughter?" He said nope, turned and walked away. I asked where the manager was and he comes over. He looks at the tires and said the front two are ready to be replaced. I told him I didn't appreciate what transpired. Then the manager said "How many daughters do you have?" I said "two", then he said "obviously this one isn't your favorite if you let her drive around like this". I've done business them Hank's tire a few times, and I will never ever step foot in there again. I will make it a point to always tell anyone about this experience for the rest of my life.
We went through 3 different mechanics including the Mercedes Service ... read more We went through 3 different mechanics including the Mercedes Service Department before going to Gold Star. Mike diagnosed the problem with no charge, and his findings were very accurate. We had spend close to $2000 fixing what wasn't even the issue, even Mercedes charging us 280 for diagnosis still couldn't fix the issue. I am so happy and grateful to Mike, he was so generous, professional, experienced, and courteous, we've finally found an honest and extremely experienced mechanic. I will recommend Gold Star to all my friends and family. I rate Gold Star a 10!!!!!!!
