My first visit for maintenance after my Mercedes warranty expired. The... read more My first visit for maintenance after my Mercedes warranty expired. The experience was overwhelmingly positive. Herbert has a professional calmness that exudes knowledge and confidence. You are immediately aware that you and your car are in good hands. Herbert's fees are fair and he will tell you exactly what your car needs- and perhaps more importantly, what your vehicle does not need. I am very pleased that I trusted Herbert with my C300 sport package AMG, and expect to return for any and all future service needs. sincerely, Stan Kelley
Gabriel is a great mechanic that does all my repairs. Very honest! I... read more Gabriel is a great mechanic that does all my repairs. Very honest! I highly recommend him as a mechanic.
I was in an accident Jan 2011 that was ruled 100% not my fault and too... read more I was in an accident Jan 2011 that was ruled 100% not my fault and took my truck to CCC. This turned out to be a disaster! -It took just nearly THREE MONTHS for me to get my truck back -In an effort for the CCC to save a few hundred bucks it cost me $1000 OF MY OWN MONEY (the truck cost 14K). This was because the insurance co. deemed that CCC was overpricing them and charged me the rental price. -They placed an old used bed on the back of my truck "made it look new." I'm fine with that, despite it being in mint condition, but it took so many man-hours to "fix" the old bed that the insurance company refused to pay them -I had to finally take multiple days off to act as a negotiator between the collision center and the insurance adjuster to finally settle the deal-a job that CCC had advertised that they would manage BOTTOM LINE: CCC's customer service was abysmal (even though I got management involved-didn't help) and the only guy that was 100% not at fault (yours truly) ended up paying a THOUSAND DOLLARS of his own money/not to mention time off work for the Collision Center's (and Insurance Company's) incompetence! Adam A
