Took them over two weeks for the repairs. Asked them to keep us updat... read more Took them over two weeks for the repairs. Asked them to keep us updated, but never did. Only when we called did we find out about delays parts needed to be ordered, etc. $5K worth of work, I think it's okay to expect to be treated a bit more professionally.
They charged me $267 to replace two headlights. And it took them 6 hou... read more They charged me $267 to replace two headlights. And it took them 6 hours! They never called with status as promised. I made an appointment for 8 and the guy said we’ll have room around 10 to look at it. So why did I make an appointment for 8. How about an appointment for 10? Then they said there were all these other issues that would cost thousands of dollars. Really??? I took it to a reputable mechanic and he said most of it was for them to make money. I will never go there again and would not recommend. If I wasn’t in a time crunch and knew the first about cars I would have left. Lesson learned.
Had a terrific experience with them. I live in Arizona and bought a ca... read more Had a terrific experience with them. I live in Arizona and bought a car in California that needed major engine repairs. I was told by one mechanic it needed a new engine yet they were able to repair it without having to replace it. The owner and his mechanic are very knowledgeable and responded very quickly to me with any questions. He worked with me as far as being out of state and was able to keep my car until I was able to get to California to pick it up at no extra charges. I highly recommend this establishment. The reason I chose to go with him was they had previously repaired another car for me about six years back with the similar issues from Kia, as far as the dealership telling me I needed a new engine when I actually did not. Dependable Car Care definitely saved me a lot of money and they also gave me a warranty for 36,000 miles or three years whichever comes first.
